What are the responsibilities and job description for the Customer Service Representative / Dispatcher position at Graybill Service Group?
Job Title: Customer Service Representative (CSR) / Dispatcher
Summary of role: The CSR is a critical role within the team because it will reflect the level of efficiency of the team. The CSR position is the voice of the company and the first impression a customer will experience when needing services. This position is best suited for an individual that is highly organized, fast-paced and can balance multiple tasks at the same time while maintaining accuracy. This position enjoys people and will help build relationships with our long list of loyal and long-time customers.
Our Core Values:
- Integrity
- Relationships
- Professional Development
- Dependability
- Excellence
- Humility
About US: We are a team with a positive culture. While we strive for excellence in all the details, we have fun along the way. We're not looking for a candidate for a season, our team is looking for an individual who wants a long-term career solution . The business has been growing because of our family-owned and having the plumber next-door kind of values. We're seeking a service coordinator that can ensure the customer will be taken care of, an advocate, a logistics geek that loves the details :)
Requirements:
- Outstanding customer service skills, including a pleasant phone demeanor
- Outstanding verbal and written communication skills
- Proficient with computers, phones, and other office equipment
- Ability to work independently as well as part of a team
- Ability to multi-task and manage multiple priorities
- Demonstrates an attention to detail
- Strong organizational skills
- Intermediate spreadsheet experience
- Ability to maintain a positive attitude while under pressure
- Valid Driver's License
- Appreciated but not required: Experience with Service Titan software
- Appreciated but not required: Understands most plumbing terms and services
Experience:
- High School diploma or equivalent
- .
Major Responsibilities and duties:
- Manage Schedule for Service Division Technicians
- Coordinate schedule changes
- Ensure all paperwork is completed in its entirety and delivered to the billing department within 1-day of job completion
- Keep the techs busy, minimize downtime between jobs
- Constantly keep your eyes on the schedule, knowing the job and location of each technician throughout the day
- Keep the schedule organized, make it easy to read, use consistent titles and messaging
- Be responsive to ‘incomplete’ jobs that need a follow up
- Embrace feedback or suggestions from Division Team Leaders
- Take ownership of the schedule
- Follow CSR SOP and maintain edits and updates with the supervision of the General Manager
Other Duties as assigned:
Other duties could include working in other areas of the business to provide support during absences or staff shortages.
Requires flexibility and understanding that all team members may be required to perform duties outside their normal area of expertise to meet the mission and goals of the organization.
The statements above describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required..
Job Type: Full-time
Pay: $42,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Application Question(s):
- Explain your exposure to customer service.
- What do you like best about this job opportunity?
Experience:
- Customer service: 3 years (Preferred)
Work Location: In person
Salary : $42,000 - $50,000