What are the responsibilities and job description for the Club Services Associate position at GrayBull Golf Club?
WHO WE ARE
Dormie Network is a national network of private destination golf clubs, offering a pure golf experience with world-class courses, top-tier amenities, and a focus on hospitality. Our Club Services team is essential in delivering seamless hospitality, from staging carts and handling luggage to providing personalized service that enhances every visit. With a commitment to excellence, we create a welcoming and memorable experience at every Dormie Network club.
WHAT YOU'LL DO
As part of the Club Services Team, you will:
We are looking for someone to join our team who:
Dormie Network is committed to providing reasonable accommodations for qualified individuals with disabilities to enable them to perform the essential functions of this position. If you require accommodation during the application process or employment, please notify the Manager of the position.
EQUAL EMPLOYMENT OPPORTUNITY
Dormie Network is committed to providing equal employment opportunities for all employees and job applicants on the basis of qualifications, performance, and ability, without regard to race, color, religion, national origin, sex, age, pregnancy, marital status, ancestry, sexual orientation, genetic information, physical or mental disability, or any other class protected under applicable local, state or federal law.
JOB DETAILS
DEPARTMENT: Guest Services
REPORTS TO: Club Services Manager/Head Golf Professional
JOB CLASS: Non-Exempt
EEO CODE: 09
Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description may be changed or updated at any time without notice.
Dormie Network is a national network of private destination golf clubs, offering a pure golf experience with world-class courses, top-tier amenities, and a focus on hospitality. Our Club Services team is essential in delivering seamless hospitality, from staging carts and handling luggage to providing personalized service that enhances every visit. With a commitment to excellence, we create a welcoming and memorable experience at every Dormie Network club.
WHAT YOU'LL DO
As part of the Club Services Team, you will:
- Prepare and stages carts for daily play, ensuring they are fully stocked and maintained before and after each use.
- Greet members and guests with loading golf clubs on their cart, and provide valet services where applicable.
- Clean golf clubs of members and guest after each round.
- Assist with the maintenance of the driving range by picking up range balls and cleaning them.
- Handle member and guest luggage, including arrival and departure assistance.
- Assists other areas of the club as needed.
- Maintains club personal appearance standards. Wears assigned uniforms.
- Adheres to all Dormie Network’s policies and procedures.
- Works with all other employees to become an efficient working team.
- If applicable to club location, may be required to operate club-owned vehicle for transportation of members and/or guests.
- If applicable to club location, may be required to provide valet services to park member/guest vehicles in designated parking areas.
We are looking for someone to join our team who:
- Is able to operate golf carts in a safe manner.
- Can communicate clearly both orally and in writing.
- Has excellent interpersonal and customer service skills.
- Has excellent organizational skills and attention to detail.
- Has excellent time management skills with a proven ability to meet deadlines.
- Hold the ability to function well in a high-paced and at times stressful environment.
- Can work independently in the absence of supervision.
- Can maintain confidentiality of sensitive information.
- Is well mannered, displays a smile at all times, greets guests, members, and fellow employees when encountered, shows appreciation to the guests and the members, and demonstrates a willingness to help guests and members at all times.
- Has a knowledge of golf. (Preferred)
- Has previous experience in customer service position. (Preferred)
- Prolonged periods of standing and walking.
- Able to bend, stretch, twist, and turn.
- Must be able to visually inspect merchandise items and member clubs for cleanliness.
- Must be able to lift and carry up to 50 pounds.
- Able to communicate with others.
- Must be able to drive motor vehicle, if licensed.
- Must be able to work outside in a variety of weather conditions.
Dormie Network is committed to providing reasonable accommodations for qualified individuals with disabilities to enable them to perform the essential functions of this position. If you require accommodation during the application process or employment, please notify the Manager of the position.
EQUAL EMPLOYMENT OPPORTUNITY
Dormie Network is committed to providing equal employment opportunities for all employees and job applicants on the basis of qualifications, performance, and ability, without regard to race, color, religion, national origin, sex, age, pregnancy, marital status, ancestry, sexual orientation, genetic information, physical or mental disability, or any other class protected under applicable local, state or federal law.
JOB DETAILS
DEPARTMENT: Guest Services
REPORTS TO: Club Services Manager/Head Golf Professional
JOB CLASS: Non-Exempt
EEO CODE: 09
Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description may be changed or updated at any time without notice.
