General Manager

GrayMar Environmental Services, LLC. provides safe, responsive, technically superior, cost-effective solutions to assist and meet our clients' diversified needs.

Our Skilled Teammates Have Made Us an Industry Leader…

At GrayMar, we elevate service standards within this crucial industry. Our dedication to fostering a thriving workforce is unwavering. We prioritize the well-being, safety, and professional advancement of our employees.

Our Team Culture Differentiates Us…

GrayMar focuses on employee experience and customer satisfaction. We are a growing organization whose owners treat us like family and see us as individuals, not numbers or functions. The most significant benefit we offer is being part of a caring family, a winning team with a learning mindset. We provide additional benefits: 401k with a company match, Health, Vision, and Dental insurance; company-paid and voluntary life insurance for the employee, spouse, and children; accidental and critical care insurance; Health savings (HSA) and Flexible Saving Accounts (FSA).

Drawing from our teammates’ different opinions, backgrounds, beliefs, and life experiences inspires our safe work practice, innovation, and growth. By respecting others, each team member at GrayMar is committed to building and sustaining an equitable and inclusive work environment where cultural diversity is celebrated and valued.

Position Overview/Description:

The General Manager will oversee and coordinate the office's safety, compliance, cost-effectiveness, and overall performance. The GM will be accountable for all aspects of the business, including safety, compliance, sales growth, customer satisfaction, employee satisfaction, operations, and meeting budget requirements. In addition, they will be responsible for managing all personnel at this location, including but not limited to hiring, training, and their overall career development.

Duties/Responsibilities:

• Provide leadership and direction to assigned branches and model GrayMar values.
• Ensure each employee is prepared and educated in safe work practices
• Develop, coach, train, and promote employees. Provide ongoing feedback and motivation, including performance goals.
• Manage assigned branch responsibilities including, but not limited to, risk and liability reduction, safety, compliance, training, performance coaching and development, personnel reviews, employee retention, growth strategies, P&L, customer relations, and culture enhancement.
• In conjunction with leadership, develop, support, and implement prioritized objectives, strategies, and tactics that enhance assigned branch infrastructure, safety, efficiency, profitability, and overall culture.
• Overall branch responsibility regarding all aspects of environmental remediation, industrial services, emergency response, and hazardous materials transportation and disposal.
• Support Operations Manager with coordination of employees, resources, dispatch, schedule, and management of multiple current projects, new projects, and emergency responses at any given time across the GrayMar system.
• Manage financial metrics, including accounts payable, accounts receivable, invoicing, cost savings initiatives, operating expenses, and data collection for accurate financial reports to achieve annual budget targets and goals.
• Supervise, lead, motivate, and support a large team of cross-functional team members in a time-sensitive, demanding, diverse environment to drive employee retention and ensure adequate staffing for the branch.
• Manage employee time and attendance.
• Work with the Human Resources department on career development plans for direct reports, problem resolution, corrective actions, leadership training, and overall employee engagement and communication.
• Work with Human Resources and Health and Safety departments to ensure companywide compliance with all federal, state, and local regulations.
• Support scheduled work in person, as needed
• Respond to emergencies as needed, 24/7, including holidays, nights and weekends.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Ability to lead, motivate, and empower teams to achieve business goals.
• Develop and implement effective marketing and operational strategies.
• Oversee multiple projects simultaneously, ensuring timely and successful completion.
• Strong verbal and written communication skills to effectively convey ideas and strategies.
• Ability to build and maintain relationships with team members, stakeholders, and clients.
• Strong negotiation skills to manage vendor relationships and secure favorable terms.
• Excellent customer service skills to understand and meet customer needs.
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.
• Ability to work under pressure, exercise independent judgement and determine the best course of action while monitoring resources and expenses.
• Proficiency in conflict management.

Education and Experience:

• A.S./A.A. degree or equivalent training and certifications in HAZWOPER/Environmental industry
• 10 years of HAZWOPER/Environmental supervisor and project management experience; or 7 years of HAZWOPER/Environmental experience with 3 years of supervisor and project management experience in a comparable industry
• 10 years of driving experience with a current and clean driving record
• 3 years of experience with computer applications, including Outlook, Teams, Word, Acrobat, and Excel
• Thorough understanding of OSHA, DOT, and RCRA regulations
• Comprehensive knowledge of HAZWOPER and the Environmental industry, specific to environmental remediation, industrial services, emergency response, and hazardous materials transportation and disposal.

• Comprehensive health benefits coverage after 60 days of full-time employment
• 401K with company match
• Company paid STD, LTD, and life insurance
• Company Paid Time Off (PTO)
• Career path programs and company-paid training
• Family culture with positive and safe work environments