What are the responsibilities and job description for the Control Systems Analyst I position at GrayMatter?
At GrayMatter, we transform operations and empower people. Our technology and consulting services help manufacturers, water utilities and energy companies digitize operations, eliminate cybersecurity threats and harness analytics to accelerate production.
And that’s where you come in.
GrayMatter is dedicated to creating a team of unmatched talent in industrial technology. Our organizational culture encourages opportunities to learn and collaborate. Five core values woven into our DNA make Team GrayMatter stand above the rest: Accountability, Integrity, Respect, Innovation and Teamwork.
We're looking for a Control Systems Analyst 1 in St. Louis, MO to join our team! The Control Systems Analyst 1 (CSA1) provides entry-level support within GrayMatter’s 24x7 Support Center. This role is primarily responsible for troubleshooting and supporting control systems, SCADA HMIs, historians, and OT networks. The CSA1 is responsible for handling incoming tickets and calls, following escalation protocols, and supporting the early development of a Network Operations Center (NOC). The CSA1 will also assist with documentation and basic contract support. This is an entry-level role ideal for those starting their career in support operations or network monitoring environments.
General Job Duties:
- Troubleshoot control systems, SCADA HMI’s, historians, and OT networks
- Respond to support center calls and tickets, following procedures for issue documentation and escalation.
- Maintain accurate records of support requests using the designated ticketing system.
- Assist in the development and documentation of support center workflows and processes.
- Participate in rotating shifts and on-call support to ensure 24x7 coverage, including nights, weekends, and holidays.
- Support the use and refinement of support tools, including the ticketing platform.
- Contribute to efforts around NOC setup and process improvement with clear communication and feedback.
- Working Varies hours within the 24x7 support team
- This position requires infrequent travel, typically less than 20%. When required, travel may be overnight.
Knowledge, Skills and Experience Needed:
- A minimum of a two year degree or equivalent work experience.
- 1-2 years of experience in a customer service support role or customer facing role
- Industry experience years
- Exposure to 24x7 support environments
- Interest in network operations or IT support
- Familiarity with basic contract tracking or ticketing systems
- Showcase GrayMatter’s Core Values of Accountability, Integrity, Respect, Innovation and Teamwork
The target annual base compensation range for this position is $58,000 - $65,000, based upon relevant qualifications.
Featured Benefits:
- Medical, dental, and vision insurance beginning day one of employment
- Employer paid short term disability and life insurance
- 401(k) with up to 4% company match
- Paid time off, paid sick leave
- Additional benefits available such as long term disability, accident, critical illness, hospital indemnity, EAP, telemedicine, HSA and FSA
Salary : $58,000 - $65,000
