What are the responsibilities and job description for the Program Manager position at GrayMatter?
At GrayMatter, we transform operations and empower people. Our technology and consulting services help manufacturers, water utilities and energy companies digitize operations, eliminate cybersecurity threats and harness analytics to accelerate production.
And that’s where you come in.
GrayMatter is dedicated to creating a team of unmatched talent in industrial technology. Our organizational culture encourages opportunities to learn and collaborate. Five core values woven into our DNA make Team GrayMatter stand above the rest: Accountability, Integrity, Respect, Innovation and Teamwork.
We are seeking a Program Manager to add to our Managed Services team. As a Program Manager, you will be responsible for the development and execution of business strategies to ensure the success of a high-impact, strategic program focused on a single client. You will coordinate cross-functional teams across GrayMatter business units to deliver full lifecycle solutions and services that drive client value and meet performance expectations.
General Job Duties:
Program Strategy & Execution
- Develop and manage a detailed program execution plan that includes resource planning, site readiness, training, and onboarding.
- Translate complex technical and operational requirements into executable and measurable project plans.
- Collaborate with internal business units to ensure adequate resources are assigned and aligned to program goals.
- Lead continuous improvement initiatives that enhance program performance, scalability, and customer value.
- Identify Client and Internal stakeholders and define a regular cadence to communicate and review the status of programs. This will include defining agreed upon KPIs and compiling data to compare program performance to agreed internal and/or client metrics
- Promote a culture of safety, ethics, inclusion, and operational discipline across the program team.
Client Engagement & Delivery Alignment
- Act as the primary point of contact for the client on all program-related matters.
- Coordinate closely with the sales team to develop resourcing and execution strategies that meet profitability standards and maximize the likelihood of new project awards.
- Support the pre-sales process by contributing program insights, delivery feasibility assessments, and resource models.
- Ensure the delivery of high-quality outcomes and maintain alignment with client goals and expectations.
Operations & Performance Management
- Track and manage program KPIs such as sales, revenue, margin, customer satisfaction, utilization, safety, and Net Promoter Score (NPS).
- Investigate and respond to constructive customer feedback; implement mitigation actions when needed.
- Analyze data across all phases of the program to identify trends, risks, and opportunities, and make informed recommendations to stakeholders.
- Maintain global governance and standardization across regional execution (as applicable to client’s footprint).
- Identify, align, and escalate risks, dependencies, and resource needs across the program lifecycle.
Team Leadership & Resource Management
- Coordinate resource utilization and sharing with internal stakeholders to meet client demand and efficiency targets.
- Work through Team Leads to fulfill personnel management responsibilities: performance reviews, coaching, mentoring, succession planning, onboarding, and offboarding in collaboration with HR.
- Provide recommendations for merit increases within budget, and drive performance improvement initiatives as needed.
- Train and mentor project managers and engineers on GrayMatter’s project management expectations and technical processes.
- Drive employee engagement through regular communication, team events, recognition initiatives, and career development planning.
Budgeting & Planning
- Provide input into the annual budgeting process for the assigned client program.
- Forecast sales, revenue-generating activities, expenses, and headcount (including attrition and hiring plans).
- Contribute to internal business reviews with data-driven insights on program performance and opportunities for growth
Knowledge, Skills and Experience Needed:
- Bachelor’s degree in engineering or a technical field
- 5 years of program, project, or operations management experience in a technical or industrial environment
- Experience with GrayMatter technologies and lifecycle services
- Proficiency with MS Project, Smartsheet, Excel (pivot tables and LOOKUPs), SharePoint, IFS, and SAP
- Demonstrated ability to lead and coach high-performing teams in a matrixed environment
- PMP Certification or equivalent
- Experience leading strategy at the senior client level
- Showcase GrayMatter’s Core Values of Accountability, Integrity, Respect, Innovation and Teamwork.
The target annual base compensation range for this position is $140,000 - $180,000, based upon relevant qualifications.
Featured Benefits:
- Medical, dental, and vision insurance beginning day one of employment
- Employer paid short term disability and life insurance
- 401(k) with up to 4% company match
- Paid holidays, paid time off, paid sick leave, and paid parental leave
- Additional benefits available such as long term disability, accident, critical illness, hospital indemnity, EAP, telemedicine, HSA and FSA
Salary : $140,000 - $180,000
