Orthopedic Technician

About Graymont:

Graymont Medical is a portfolio of patient-first healthcare brands. Founded in Chicago in 2012, we help athletes and patients recover smarter with best-in-class orthopedics and durable medical equipment needs. We’re a small, tight-knit, purpose-driven organization with aggressive growth goals. Our family of businesses vary in focus, yet share one common goal – the quality of care we provide to people is our top priority.

Graymont Medical is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About this Position

The Service Technician / Orthotic Fitter is responsible for the delivery, pick-up, fitting, and servicing of Durable Medical Equipment (DME), to customers/patients and medical facilities, in a timely and professional manner. Service includes educating patients and/or caregivers on the safe operation and use of equipment and properly fitting equipment to patients. The Service Technician / Orthotic Fitter will also be responsible for product care and maintenance, product repair, product cleaning, warehouse duties, vehicle care and maintenance (when required), and tracking of inventory at all times. The role also requires individual to effectively cast and splint patients and service patients in clinic facilities as/when required.

The role will need to travel to the following orthotic fitter locations (in-clinic): Gurnee, Downtown Chicago, Skokie, Glenbrook, Lincolnshire, Lakeview, Bucktown, Swedish (Ravenswood), Woodridge, Naperville, Lombard, Plainfield

Essential Duties and Responsibilities

This position is eligible for overtime and will require some evening and weekend hours.

• Delivers, properly fits and sets up equipment in accordance with pre-arranged schedule (in-clinic or on a service route) to the customer/patient in a professional manner.
• Provides splinting and casting in a clinic setting when required.
• Instructs and demonstrates patient and caregiver on proper and safe use of equipment.
• Loads and unloads equipment in an orderly and secure manner and in accordance with set policies and procedures.
• Completes vehicle safety checks in accordance with set procedures.
• Maintains vehicle cleanliness and supplies in accordance with set policies and procedures.
• Drives safely and defensively, obeying all traffic laws.
• Provides safe environment for the patient/customer at all times.
• Checks electrical outlets for power and proper ground when delivering electrically powered Durable Medical Equipment, in addition to observing entire environment/surroundings for any concerns in accordance with set procedures.
• Completes required paperwork upon delivery, pick up, fitting, servicing, etc., of equipment and follows and adheres to HIPAA guidelines.
• Rotates on-call and clinic coverage with others, including nights and weekends.
• When requested, cleans, disinfects, repairs, and quality checks all equipment, as required and in accordance with set procedures.
• Receiving and returning calls from patients that require assistance.
• Perform other duties as requested.

This description is not all-inclusive and may be modified from time to time at the discretion of management.

Required Qualifications      

Education and/or Experience:   

• High School Diploma or equivalent
• Minimum of 2 years of experience in customer service or equivalent
• Must have valid and current driver license in the state in which you reside
• Must be registered orthotic technologist – ROT, experience with casting is required
• Certified Orthotic Fitter must be obtained within 12 months in role
• Preferred: Previous DME experience, previous driving/delivery experience     

Vaccinations:                    

• Covid-19 vaccination is required
• Other vaccinations/testing as needed for hospital/accreditation requirements

Competencies:

• Demonstrated ability to take initiative to learn and effectively apply new learnings
• Demonstrated professional maturity; able to read people and situations while maintaining composure and a sense of professionalism
• Demonstrated ability to confidently engage, guide, and educate customers on product information
• Demonstrated ability to work collaboratively in a team environment
• Demonstrated ability to show compassion towards others; excellent and effective listening skills
• Demonstrated strong verbal and written communication skills
• Demonstrated strength in providing superior customer service
• Demonstrated exceptional relationship building and interpersonal skills
• Demonstrated ability to successfully perform detail-oriented work
• Demonstrated ability to effectively perform work and achieve goals in a fast-paced, dynamic setting

Physical Demands/Working Conditions:

• Work around patients in healthcare facilities and patient home environments
• Walk, stoop, reach with arms and hands, talk, and hear
• Ability to safely lift, push, or pull up to 150 lbs.
• Sitting, standing and driving for prolonged periods of time – up to and exceeding 8 hours per day
• High level of hand strength (gross manipulation) to hold, grasp, turn, mold, tighten, adjust, operate, and otherwise perform work with the hands). 
• High level of finger dexterity and strength (fine manipulation) to touch, pinch, and perform tasks primarily with fingers. This includes but not limited to adjusting brace straps and pulling products up legs.

What you can expect from us (for eligible full-time employees)

• Benefits: Medical, vision, dental, disability, and life insurance. (We are a healthcare company, after all.)
• 401(k) with employer match. We’re planning for the future—and we want to help you do the same.
• Market-leading parental leave. We walk the walk.
• Competitive compensation & generous PTO.
• A growth environment. The sky’s the limit.