Medical Office Assistant - Prompt Care

Department: Prompt Care

Schedule: Fulltime (1.0 FTE), M-F

Wage DOE: $ 18.65 - 22.73

Summary: Providing quality customer service to patients by greeting them in person and on
the telephone, scheduling appointments and maintaining patient demographics in EHR. Work in
a professional manner that keeps the medical office running efficiently.

Essential Duties and Responsibilities include the following:

• Welcomes patients and visitors in person and on the telephone.

• Optimizes patient satisfaction and provider time by scheduling and coordinating patient

appointments.

• Assist patients in completing all necessary registration forms.

• Register new patients and updates existing patient demographics.

• Verifying patient insurance.

• Keep patient appointments on schedule by notifying back office staff of patient’s arrival.

Communicating with patients and clinical staff of any delays.

• Maintain patient waiting areas and front-desk areas in an organized manner.

• Scanning and indexing patient records into EHR.

• Call patients daily to confirm next day appointments.

• Collect copays and insurance deductibles.

• Daily deposits and balancing cash box.

• Protects patient confidentiality by making sure protected health information is secured by

not leaving PHI in plain sight and logging off the computer before leaving it. Adheres to
HIPAA requirements.

• Retrieving faxes and delivering to appropriate staff.

• Faxing information as needed.

• Regularly attend staff and department meetings.

• May be required to travel to other locations.

• Other duties as assigned.
  

**Must pass pre-employment drug screen and background checks

Benefits include: Medical, Dental, Vision, Life Insurance, 403(b) Retirement plan and Paid

Time Off.