What are the responsibilities and job description for the Salesforce Technical Administrator position at Grayson College?
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Tuition assistance
- Vision insurance
Welcome to Grayson College. Grayson College is in the heart of Grayson County and provides a vital link for higher education. GC offers small classes for personalized instruction, affordable tuition, caring, professional faculty, and the convenience of day, evening or online classes. The college serves approximately 5,000 students annually. Grayson’s reputation is highly respected by surrounding universities and industries as an excellent source of quality graduates who bring specialized, skilled and much-needed talents to the workplace.
Salesforce Technical Administrator:
Role:
A Salesforce.com Technical System Administrator plays a crucial role in the effective functioning of a Salesforce CRM system, focusing on the day-to-day configuration, customization, and maintenance of the platform. Responsibilities include user management, data integrity, and process automation to ensure optimal system performance and user experience. The administrator collaborates with stakeholders, provides user support, and stays updated on Salesforce updates and best practices. Additionally, this role oversees customization, security, and performance optimization, and setting technical standards, to align Salesforce solutions with business objectives.
Salesforce Technical Administrator:
Role:
A Salesforce.com Technical System Administrator plays a crucial role in the effective functioning of a Salesforce CRM system, focusing on the day-to-day configuration, customization, and maintenance of the platform. Responsibilities include user management, data integrity, and process automation to ensure optimal system performance and user experience. The administrator collaborates with stakeholders, provides user support, and stays updated on Salesforce updates and best practices. Additionally, this role oversees customization, security, and performance optimization, and setting technical standards, to align Salesforce solutions with business objectives.
Benefits:
- Medical, Dental, Vision, Life, Short & Long-term disability insurances available
- Medical premiums covered by Grayson College for FT employee only
- Vacation Accrual- 2 weeks per year
- Sick Leave Accrual- 2 weeks per year
- Personal Leave- 2 days for FT employees per year
- Holidays- Labor Day, Thanksgiving Break, Winter Break, Martin Luther King Jr. Day, Spring Break, Memorial Day, Juneteenth, and Independence Day
- Tuition-FT employees, their spouse & dependents are eligible for coverage of full Grayson College tuition amount.
Essential Functions & Responsibilities:
- 20%- Configure, customize, and maintain the system to meet the organization's needs.
- 20%- Develop and implement automation processes using workflows, process builder, and flows, configure custom objects, fields, page layouts, and record types.
- 20%- Create custom reports and dashboards to provide actionable insights for various departments.
- 20%- Design and implement custom solutions using Apex, Visualforce, Lightning Components, and other Salesforce technologies.
- 10%- Collaborate with business users to define SQL reporting requirements and deliver reports in a timely manner. Develop and maintain SQL queries and reports to extract data from the CRM database.
- 5%- Oversee the development and integration of third-party applications and tools.
- 5%- Conduct performance tuning and optimization of CRM application.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Performance Measurements:
1. Demonstrates the Viking Values of balance, clarity, gratitude, service, teamwork, and trust.
2. Works as a contributing member of the Information Technology team to resolve technical challenges and provide a high level of service to end-users.
3. Establishes and maintains effective working relationships with college departments.
4. Responds to end-users when problem situations arise; works to find appropriate resolutions in a timely manner.
5. Complies with all federal and state laws and regulations relating to higher education and data security.
6. Maintains a professional work environment and businesslike appearance.
7. Works as scheduled and maintains an acceptable attendance record.
8. Works independently and/or collaboratively to complete assigned projects and meet deadlines.
1. Demonstrates the Viking Values of balance, clarity, gratitude, service, teamwork, and trust.
2. Works as a contributing member of the Information Technology team to resolve technical challenges and provide a high level of service to end-users.
3. Establishes and maintains effective working relationships with college departments.
4. Responds to end-users when problem situations arise; works to find appropriate resolutions in a timely manner.
5. Complies with all federal and state laws and regulations relating to higher education and data security.
6. Maintains a professional work environment and businesslike appearance.
7. Works as scheduled and maintains an acceptable attendance record.
8. Works independently and/or collaboratively to complete assigned projects and meet deadlines.
Knowledge and Skills:
Experience: Two years to four years of experience with SQL database administration, report writing, software development, SSRS, SSIS, Visual Studio, and ASP.NET. Proficiency in Apex, Lightning Components, Visualforce, and other Salesforce development
tools. Strong understanding of Salesforce data model and architecture. Experience with Salesforce integration and API-based development.
Knowledge of best practices for security, performance, and scalability in Salesforce. Experience with implementing Cloud based Salesforce ERP modules. Strong understanding of the SDLC, various automation tools developing CI/CD pipelines, & designing and implementing Agile work management approach. Knowledge of CRM best practices and data security standards
Education: Bachelor's degree in computer science, Information Technology, or a related field.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the college for the purposes of giving or obtaining information, building relationships, or soliciting cooperation, e.g., active participation in the SF.com community and user groups.
Other Skills: Strong analysis, troubleshooting, and problem-solving skills, ability to step through complex
queries, familiar with indexing strategies, creating stored procedures, creating triggers, and
utilizing views. Excellent verbal and written communication skills.
Physical Requirements: The work is typically sedentary. However, there may be some walking, standing, bending, carrying of light items, driving an automobile, etc. No special physical demands are required to do the work.
Work Environment: Hybrid, primarily remote. Some in-office meetings & campus collaboration.
Experience: Two years to four years of experience with SQL database administration, report writing, software development, SSRS, SSIS, Visual Studio, and ASP.NET. Proficiency in Apex, Lightning Components, Visualforce, and other Salesforce development
tools. Strong understanding of Salesforce data model and architecture. Experience with Salesforce integration and API-based development.
Knowledge of best practices for security, performance, and scalability in Salesforce. Experience with implementing Cloud based Salesforce ERP modules. Strong understanding of the SDLC, various automation tools developing CI/CD pipelines, & designing and implementing Agile work management approach. Knowledge of CRM best practices and data security standards
Education: Bachelor's degree in computer science, Information Technology, or a related field.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the college for the purposes of giving or obtaining information, building relationships, or soliciting cooperation, e.g., active participation in the SF.com community and user groups.
Other Skills: Strong analysis, troubleshooting, and problem-solving skills, ability to step through complex
queries, familiar with indexing strategies, creating stored procedures, creating triggers, and
utilizing views. Excellent verbal and written communication skills.
Physical Requirements: The work is typically sedentary. However, there may be some walking, standing, bending, carrying of light items, driving an automobile, etc. No special physical demands are required to do the work.
Work Environment: Hybrid, primarily remote. Some in-office meetings & campus collaboration.
**Application is required to be considered for position regardless if resume is submitted.**
This position submission of three professional references. This position is considered a security sensitive position and will require a criminal background check.
GRAYSON COLLEGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY INSTITUTION PROVIDING EDUCATIONAL AND EMPLOYMENT OPPORTUNITIES ON THE BASIS OF MERIT AND WITHOUT DISCRIMINATION ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, RELIGION, GENDER, AGE, DISABILITY, OR ANY OTHER BASIS PROHIBITED BY LAW.
The employer actively supports the Americans with Disabilities Act and will consider reasonable accommodations. For more information, please contact the human resources office at 903-463-8770 or gcjobs@grayson.edu.
