Customer Experience Manager

Company Overview Traveling Manager

DA Peterson and Associates, a rapidly growing management company with operations in the Dakotas and Wyoming, is seeking a highly motivate dynamic individual to join our management team. This position requires the applicant to be willing to travel between our North Dakota and Wyoming properties, to support the daily hotel and restaurant operations, with reliable transportation being essential. The ideal candidate will process exceptional leaderships skills and a passion for delivering outstanding customer service.

Job description

Must have a Experience in Hospitality hotel and restaurant.

• Actively supports all departments and operations.
• Assists with managing all staff, including creating work schedules and assigning specific work duties.
• Provides leadership to the team with ongoing training and coaching; leads by example.
• Manages staff and implements company policy.
• Follows progressive disciplinary process to correct team member performance deficiencies.
• Responsible for knowing area attractions and services in order to accommodate guests’ needs.
• Maintains hotel operations consistent with DA Petersons standards. Inspect rooms, public spaces, and storage areas daily to ensure all rooms and public spaces are guest ready and storage areas are clean and safe.
• Knowledge of the front desk system, phones, restaurant POS system, daily reports, bank deposits, and any other duties assigned by the Hotel Regional Manager (HRM).
• Responsible for knowing property emergency procedures and ensures all team members are trained to act in a safe manner at all times and what to do in the event of an emergency or accident at the property.
• Creates an operating environment that ensures consistent guest satisfaction, meets with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.
• Establishes and follows appropriate cash control procedures and ensures team members follow appropriate cash control procedures, including making daily bank deposits.
• Establishes and implements company policies, goals, objectives, and procedures, conferring with the HRM, and staff members as necessary.
• Essential job functions are not all inclusive; other duties may be assigned.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Employee discount
• Paid time off

Ability to Commute:

• Bowman, ND 58623 (Required)

Ability to Relocate:

• Bowman, ND 58623: Relocate with an employer provided relocation package (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: In person

Salary : $55,000 - $60,000