Property Management - Centralized Processing Associate

Position Summary:

As a Centralized Processing Associate, you have a good understanding and appreciation for systems and adapt quickly to change and process improvement. This role combines a technical and operational understanding to the management of community. Individual is responsible for the resident life cycle at move-out. You are responsible for the effective management of community level, resident, and operational financial accounts.

Essential Functions and Responsibilities:

• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with current and past residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Responds promptly to past resident(s) inquiries and properly records detail of actions taken in Yardi CRM resident file.
• Oversees collection efforts of past due residents and is responsible for ensuring GRE-M’s best practices for collections is adhered to. These balances may be for rent, damages, fees incurred, deposits, payment plans, and move-out charges or any related charge to a resident account. Assists with evictions related to non-payment.
• Maintains and responsible for ensuring GRE-M’s best practices for collections is adhered to.
• Responsible for accounts payable batch review and approval process. Supports Yardi Full Service AP best practices.
• Responsible for assisting with pre-close financial process for all assigned communities.
• Responsible for distribution of resident correspondence and notices, while always
• maintaining confidentiality. Work collaboratively with onsite team including traveling to community to distribute notices.
• Address concerns of residents related to general ledger balances in a professional, friendly manner promptly each day.
• Responsible for completion of necessary paperwork and documentation to ensure timely filing of Landlord Debt Relief (LDR) claims and work with LDR lead to answer any open questions.
• ePremium and Pay Ready and preform regular audits of each program. Manages resident renter’s insurance compliance for community/communities.
• Report on tenant delinquencies and collaborate with revenue manager to ensure proper late fees are recorded.
• Consistently attempts to collect “Bad Debt”, manages Voluntary Vacate programs, and other GRE-M Rent Strategy programs.
• Manage subsidy communication and compliance with required documentation and processes.
• Assists with distribution of resident collection notices, while always maintaining confidentiality.
• Validate lease file compliance ensuring all documentation is complete and accurate within 3 days of move in or move out.
• Ensure all communication with residents is documented in memo form to Yardi resident file.

Required Skills and Motivations:

• Knowledge of state landlord-tenant law is a must.
• Ability to manage administrative and maintenance team and scheduling.
• Desire to learn and take initiative.
• Ability to operate confidentiality when dealing with sensitive information and situations.
• Must be able to work at a fast pace, perform duties while under pressure and stay organized to meet deadlines in a timely manner
• Communicate with other team members, residents, visitors, and the public in a professional and pleasant manner

Qualifications:

Special Licenses and/or Certificates:

• At least two (2) years’ experience in property management and/or related field.
• Certified Apartment Manager (CAM) – preferred
• Real Estate license (if required by state regulations)
• May require a Driver’s License and insurance.

Education and/or Experience:

• Minimum one (1) year with GRE Management
• High School diploma or equivalent
• Experience in property management or related field preferred

Computer Skills:

• Knowledge of Yardi, Microsoft Access, Internet Explorer, Microsoft Excel, Microsoft Outlook,
• Microsoft Word, and Windows Operating System

Language Proficiency:

Must be able to speak, read and write in English, in a manner sufficient to carry out duties

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this Job.

These statements are intended to describe the general nature and level of work being performed by employees assigned with this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

GRE Management is an equal opportunity employer.

Our Core Values:

We cultivate a culture of collaboration, generosity, honesty, and integrity where engagement, hard work and results are rewarded.

Our Mission:

We strive to be a driving force for positive community change. We are a trusted partner in the co-creation of thoughtful, well-built, healthy, and profitable communities.

Our Vision:

We aspire to create impact through transforming built environments for the betterment of our communities.

A Declaration of Interdependence at Goodman Real Estate

We operate under a shared vision of value creation that is grounded in the interdependence of organizations and individuals, passion, and profit. In all our interactions with each other, our business partners, and our community at large, we are committed to cooperation and collaboration in the pursuit of mutual success.

What this means:

• We are ONE Goodman Real Estate: A collective whole that embraces one culture, supporting one another and embodying a shared set of standards to provide seamless customer service across all locations and divisions.
• Each of us understands the importance of the Goodman Real Estate brand and pledges to nurture and protect it.
• We conduct our business with honesty and integrity. We empower our people with a high level of trust and autonomy.
• We believe in the power of place and community.
• We recognize the fundamental value of every individual and believe that diverse talents, skills, and backgrounds combine to strengthen the collective whole.
• Relationships are essential to our success. We foster strong relationships with mutual respect and open communication.
• We value wellness and promote policies and practices that support healthy lifestyles.
• We expect the best of each other and provide opportunities for all individuals to reach their full potential.
• We embrace our power to make a positive impact on our community.

Benefits:

• 30% Housing Discounts
• Medical & Dental Benefits 100% Covered for Employee, 50% Coverage for Dependents Vision Benefits Available
• Up-to 12 Paid Holidays Each Year with 3 Additional Floating Holidays
• Paid Vacation Upon Date of Hire
• 401(K) Discretionary Profit Sharing
• Wellness Benefit
• Live Well Be Well Program: Earn Up-to 40 Additional Hours PTO Annually
• 16-Hours Paid Volunteer Time Annually
• Site-Level Bonuses Available (Position & Community-Specific)
• Career Growth Opportunities
• Continuing Education Programs Available such as O7B, CAM, CAS, CAPS, CAMT, and CALP Certifications

Job Type: Full-time

Pay: $30.00 - $33.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $30 - $33