What are the responsibilities and job description for the Automotive Assistant Manager position at Grease Monkey?
Company Overview
Grease Monkey® International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
Position Overview
The Assistant Manager is responsible for performing all Center Manager function in the Manager's absence and generally acting as "second-in-command" at the center. The Assistant Manager is responsible for the successful operation of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.
Responsibilities
Customer Relations
Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait / Show and Departure.
- Present the Service Review to the customer with air filter, cabin air filter, Wiper Blades, etc, for customer inspection.
- Maintain communications with waiting customers, keep them informed of wait times, and answer questions.
- Ensure a comfortable, clean, and safe atmosphere for customers.
- Review Service Order Ticket, including the Warranty and Free Top-Off Program thoroughly with customers at check-out, explain services performed.
- Remind departing customers to submit a Good Google Review.
- Resolve customer complaints and damage claims.
Employee Supervision and Management
The center manager is responsible for the direct supervision of all employees of the center. Duties include :
Center Operations
Other Duties and Responsibilities
Qualifications
Working Conditions
Environment : Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities : Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.
Benefits / Perks
Compensation : $18.00 - $19.00 per hour
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30 new locations. Grease Monkey® International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
Salary : $18 - $19
