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Customer Service Rep

Great American Bagel
Milwaukee, WI Full Time
POSTED ON 1/17/2025
AVAILABLE BEFORE 4/16/2025

With a career at HMSHost, you really benefit! We Offer

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • Meal and Transportation Benefits
  • 401(k) retirement plan with company match
  • Company paid life insurance
  • Tuition reimbursement
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program - refer a friend and earn a bonus
  • Benefits may vary by position so ask your recruiter for details.

Airport Location : Milwaukee Airport F&B Advertised Compensation : $14.60 to $0.00

Summary :

The Customer Service Representative is responsible for providing customer assistance in stores by

completing sales transactions, completing returns, and processing voids for associates; administering the Mystery Shop program and training programs; ensuring consistent application of all company and local customer service policies; and providing training; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.

Essential Functions :

  • Provides customer support and handling customer inquiries
  • Works directly in the unit with associates to ensure service / training compliance standards are met
  • Coordinates all training of hourly staff in customer service program as well as provides hands-on training of MIT, Brand, and OJT within the branch
  • Provides feedback to managers regarding continued development of associates
  • Acts as mentor to transition associate from time of hire to completion of retail training process
  • Administers service excellence training in units
  • Administers Mystery Shoppers Program for the branch and notifies managers of scores on a daily and period basis

    • Minimum Qualifications, Knowledge, Skills, and Work Environment :

  • Requires a High School diploma or general education development (GED) diploma
  • Customer service and / or training experience preferred
  • Requires the ability to speak, read and comprehend instructions, short correspondence and

    • policy documents

  • Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and

    • outgoing manner

    To learn more about HMSHost and additional career opportunities, visit https : / / www.hmshost.com / .

    Equal Opportunity Employer (EOE)

    Minority / Female / Disabled / Veteran (M / F / D / V)

    Drug Free Workplace (DFW)

    Equal Opportunity Employer (EOE) Minority / Female / Disabled / Veteran (M / F / D / V) Drug Free Workplace (DFW)

    Salary : $15

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