What are the responsibilities and job description for the General Manager I position at Great American Bagel?
Airport Location : San Jose Airport F&B Advertised Compensation : $66,560.00 to $71,552.00
Basic Purpose of Position : Working under minimal supervision, the General Manager I position is to manage a QSR restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with Sales of generally up to $5M. The GM ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards. The GM uses broad discretion and judgement to make great leadership decisions, and is responsible for the overall success of the restaurant.
- Primary or Major Responsibilities :
- Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist / requirements
- Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives
- Deploys staff and resources to maximize profitability within the restaurant and accepts P&L responsibility.
- Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
- Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals
- Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost / Avolta as an employer of choice within the local community
- Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
- Ensures on-boarding and off-boarding of all restaurant associates, to include all activities related to compliance with proper badging requirements, orientation, OJT, and other company training / processes
- Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
- Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team.
- Accepts, understands, adopts, trains and champions all Employee Engagement behaviors
- Ensures that the company has most current contact information for all associates working in the restaurant.
- Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures
- Oversees receiving goods, processing invoices, and contacting vendors for supply chain issues / product availability.
- Maintains proficiency in management information systems and tools like MIV, Crunch Time, Kronos and other programs as utilized by the company.
- Monitors and maintains restaurant equipment, schedules routine service or repairs as needed.
- Participates and manages company response to NSF and other audits
- Minimizes waste, records as needed and participates in food donation program.
- Assesses skill levels of restaurant associates and conducts and coordinates on-the-job and other training / education activities as necessary
- Embraces technology and inspires employees to understand and adopt new technologies implemented by the company
- Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand / landlord / labor relations, and teaches associates these standards
- Develops and implements creative strategies to increase revenue
- Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
- Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders
- Utilizes associate's strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
- Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue and interacts with support teams for AB programming, sales matrix, Coke programming or other as directed.
- The GMI position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates' work activities during these different days and times.
- Understands and performs all Health and Safety activities as specified in the Manager's Guide to Associate Health and Safety
- Ensures that the company has most current contact information for all Team Members working in the restaurant
- Comply with all applicable CAL-OSHA regulations
- All other duties as assigned
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
It is understood that certain minimum requirements are not tested for but monitored for competent capability during the employee's indoctrination period.
Equal Opportunity Employer (EOE) Minority / Female / Disabled / Veteran (M / F / D / V) Drug Free Workplace (DFW)
Salary : $66,560 - $71,552
