Agent Desk Representative

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

In the Specialty Equipment Division, we help businesses stay in business when bad things happen to their equipment. Our focus is on innovation and simplicity, and we go beyond convention to provide embedded insurance solutions that make purchasing and financing equipment fast and easy. The team combines specialized technology and service excellence to manage risk and create valuable customer experience.

https://www.greatamericaninsurancegroup.com/about-us/business-operations/division/specialty-equipment

The Specialty Equipment Services Division is looking for a Agent Desk Representative to join their team. This position will work closely with our business developers to help support growth goals through specific marketing efforts. We expect this role to take on increasing responsibility as the business grows and as this person is capable. This individual would be expected to work a hybrid schedule out of downtown Cincinnati office.

Essential Job Functions and Responsibilities

• Participates in collaborating with management and internal resources to create and execute marketing campaigns across various channels, including digital, print, and social media.
• Engages with existing and prospective new customers to build relationships to achieve the targeted profit goals of the division.
• May support underwriting in fact gathering, underwriting, and pricing of renewals.
• May prepare reports to analyze and develop existing business profile/mix and the quality and quantity of new and existing business.
• May promote additional coverage/programs to existing accounts.
• Responsible for achieving premium development and retention/persistency goals.
• May assist with coordinating/transferring books of business and ongoing contract management.
• Performs other duties as assigned.

Job Requirements

• Education: Bachelor’s Degree in Marketing, Business, Communications, or a related field or equivalent experience.
• Experience: Generally, a minimum of 6 months of experience in a marketing role, preferably within a similar industry. Requires insurance licensure within 90 days of employment.
• Scope of Job/Qualifications: Performs work under moderate supervision and technical direction. Familiar with marketing principles and practices. Works on assignments of low to moderate technical complexity. Excellent written and verbal communication skills. Strong analytical skills and attention to detail. May be required to have full comprehension of systems to answer questions and train agents. Uses communication skills to build excellent customer relationships and to provide opportunities for marketing products and services. May require day and overnight travel (10-20%) to visit agents, brokers, or clients. Position prospects and solicits new agents or clients; typically, has no or limited underwriting authority.

Business Unit:

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.