Claim Operations Associate - Corporate Claims

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Corporate Claims Operations is a claim support shared service in Corporate Claims, a division of Great American Insurance. The P&C claim support team assists in claim intake, set up, assignment, financials, compliance, secure file delivery, and everything in between for 13 claim departments and 3 other Corporate shared services within the Great American organization. This means we support 150 Claim Professionals across the entire company. Joining this team will give you a unique view of the company with the ability to network across divisional lines.

The Corporate Claims Division is looking for a Claims Operations Associate to join the Claims team in our Cincinnati, OH office.

Essential Responsibilities

• Begin developing a working knowledge of the claim operation and learn to resolve routine incoming operations partners’ requests

• Perform claim operations and payment functions for one or more lines.

• Complete new loss establishment within the claim system, including statistical coverage verification and document upload to electronic claim filing system

• Complete financial transaction support for either loss or expense payments, loss or expense reserves, loss or expense refunds

• May perform systems functions, including determining errors/corrections on claims system(s).

• Update claim files and maintains, corrects and/or updates data using office technology

• Learns basic claim handling and how support is necessary

• Composes, prepares, reviews, and responds to correspondence including inquires that may take additional research prior to responding

• Perform mail functions including research to identify recipient for misdirected mail within the company or externally

• Exhibits ability to use appropriate resources necessary to complete support requirements

• Exhibits ability to actively seek information to understand operations partners’ circumstances, problems, expectations and needs, for the purpose of resolving inquiries/issues

• Shares and/or conveys information to business partners, regarding their claims; maintains a professional demeanor in all situations.

• Becomes familiar with and utilizes computerized systems for policy analysis, claims operations requirements and related data management systems, information gathering and/or troubleshooting.

• May provide assistance to Claims department in areas requiring beginner to intermediate skills or knowledge.

• May assist in training less experienced Claim Operations Professionals

• Complies with company and regulatory guidelines

• Performs all other duties as assigned

• Participate in industry based continued education

Job Requirements

High school diploma or equivalent

Generally, 0 to 2 years of related experience.

Business Unit:

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.