What are the responsibilities and job description for the Associate Account Rep Commercial Lines - Dempsey and Siders Agency position at Great American Insurance Group?
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.
Dempsey & Siders Insurance Agency, the first insurance affiliate of American Financial Group, has been proudly providing insurance services and benefits solutions to our Cincinnati neighbors and national clients since 1956. Since the beginning, their focus has been on their clients, providing the best coverage possible. As an independent insurance agency, they offer personal, commercial, life, and health insurance through great relationships with many well-known insurance companies.
https://dempsey-siders.com/
Dempsey & Siders Agency, Inc. is seeking a Commercial Lines Associate Account Representative. This individual may work a hybrid schedule out of the Blue Ash, OH office.
Essential Job Functions And Responsibilities
Dempsey & Siders
Benefits
Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.
We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.
Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.
At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.
Dempsey & Siders Insurance Agency, the first insurance affiliate of American Financial Group, has been proudly providing insurance services and benefits solutions to our Cincinnati neighbors and national clients since 1956. Since the beginning, their focus has been on their clients, providing the best coverage possible. As an independent insurance agency, they offer personal, commercial, life, and health insurance through great relationships with many well-known insurance companies.
https://dempsey-siders.com/
Dempsey & Siders Agency, Inc. is seeking a Commercial Lines Associate Account Representative. This individual may work a hybrid schedule out of the Blue Ash, OH office.
Essential Job Functions And Responsibilities
- Builds relationships and favorable contacts with current Commercial Line accounts.
- Develops skills and actively seeks information to understand client’s circumstances, problems, expectations and needs for the purpose of ensuring the client is provided the appropriate coverages, the correct quotes and placement with the appropriate insurer, as well as resolving client inquiries/issues. Shares and/or conveys information to clients, regarding their coverages/policies maintaining a professional demeanor in all situations.
- Learns to interact with customers to provide information in response to routine inquiries (telephone, email, mail, etc.) about products or services. Refers non-routine/more complex issues to more experienced staff.
- Reviews coverage documents to verify documents contain all coverage, along with any riders or exclusions expected within and/or attached to the documents.
- Assists in processing renewals in coordination with Producers.
- Gathers and reviews renewal information.
- Provides Producer with quote information as requested.
- Requests updated applications and/or information from client as needed.
- Becomes familiar with and utilizes computerized systems for tracking, documenting questions/responses, information gathering and/or troubleshooting.
- Resolves basic and routine administration and/or policy issues/problems involving the Producer as needed.
- Services small accounts and /or those accounts having the least complex needs.
- Becomes familiar with policies and procedures, as well as the business and organization. Complies with company and regulatory guidelines.
- Develops in-depth product and industry knowledge and knowledge of the customers’ business.
- Performs other duties as assigned.
- High School Diploma or equivalent.
- Licensure required within 6 months of placement.
- Beginning coursework toward insurance certification preferred; appropriate certifications could include Certified Insurance Counselor (CIC), Certified Insurance Service Representatives (CISR) or Chartered Property Casualty Underwriter (CPCU).
Dempsey & Siders
Benefits
Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.
We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.
Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.
