What are the responsibilities and job description for the Front Desk Supervisor position at Great Eastern Resort Management, Inc.?
Massanutten Resort
Job Summary
The Front Desk Supervisor serves as a strategic liaison between management and staff to lead, coach, and develop the Front Desk team. The Supervisor directs daily operations, professionally develops associates, oversees performance analysis, and supports company initiatives. As a team leader, the Supervisor leverages communication and training to cultivate a team-oriented, service-focused work culture. Additionally, the Supervisor demonstrates the highest level of service and the ability to effectively resolve guest concerns. Ideal candidates must possess a friendly disposition with a desire to lead and serve others.
Required
Previous experience in customer service
General computer skills
High School diploma or equivalent
Must be at least 18
Preferred
Prior supervisory experience
Prior experience with hotel CRM and PMS software
Typical Schedule
Days:
Varies, including weekends
Hours:
Varies, including evenings
Core Responsibilities
- Direct and support daily Front Desk operations
- Monitor staff to ensure effective task completion
- Oversee complaint resolution efforts
- Reconcile daily cash deposits
- Oversee frontline employee performance analysis
- Serve as liaison between management and frontline employees
- Assist in training and development of frontline associates
- Other duties as assigned by management
For more information, contact Nancy Torres at 540-289-4045.
