What are the responsibilities and job description for the WaterPark Guest Services Cabana Agent position at Great Eastern Waterpark LLC?
Massanutten Resort
Job Summary
WaterPark Guest Services Cabana Agents are vital to creating memorable experiences at Massanutten WaterPark. The Cabana Agent must be outgoing, guest-focused, and professional in every guest interaction. They are responsible for managing daily cabana check-ins, ensuring cabana assignments are correct, and responding to all cabana rental guest requests. Must constantly strive to exceed guest expectations and proactively seek opportunities to enhance guest satisfaction through positive interactions. Prior experience in working with the public is preferred and must have excellent communication skills.
Required
Must be at least 16
Excellent customer service skills
Ability to communicate effectively with guests of all ages
Ability to multi-task
Preferred
Customer service experience
Typical Schedule
Days:
Varies, including weekends, holidays required as needed
Hours:
Varies, including evenings
Core Responsibilities
- Assist with daily set-up and clean-up for each cabana
- Escort guests to their assigned cabana and provide high level customer service throughout their time at the Park
- Maintain an organized, clean, and presentable environment by maintaining constant awareness of sanitation, safety and accident prevention
- Monitor cabana inventory and restock supplies as needed
- Other duties as assigned by management
For more information, contact Ana Garcia at 540-289-4939.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
