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Call Center Agent

Great Escape Lodge
Queensbury, NY Full Time
POSTED ON 4/5/2025
AVAILABLE BEFORE 5/3/2025

Why Work for Us?

  • Flexible scheduling
  • Workplace built on FUN!
  • Real world experience
  • Leadership and growth opportunities
  • Exclusive employee only events
  • Discounts on food and merchandise
  • Discounted partnerships with local businesses
  • FREE unlimited access to all Six Flags Theme Parks

Essential Duties and Responsibilities :

  • Prepare daily arrivals, inclusive of daily memos
  • Process advanced deposits
  • Attend to correspondence receipts
  • Research daily reservations / refunds
  • Respond to brochure requests
  • Handle Gift Certificate inquiries, sales, and processing
  • Be up-to-date on current offerings within hotel, waterpark, and local area
  • Be sure supplies and equipment is adequate and organized
  • Be up-to-date of all special event packages and rates
  • Answer room reservation calls and be prepared to give rates and describe rooms and various packages
  • Print confirmations for guests, check over for accuracy, and mail out
  • Input rooming lists
  • Run arrivals for current day
  • Complete call-tracking sheets
  • Be aware of availability of Hotel for current day verses competing hotels and their rates

    • Skills and Qualifications :

  • High School diploma or equivalent
  • Computer experience
  • Prior customer services experience required
  • Must be able to speak, understand, read and write English
  • Should have an enthusiastic and service-oriented attitude
  • Basic knowledge of OPERA System preferred
  • Ability to share all possible hotel and waterpark knowledge as trained
  • Ability to handle multiple tasks in a fast paced environment
  • Knowledgeable of property and waterpark information
  • Possess organizational skills and attention to detail
  • Must be able to work weekends, holidays, and other shifts as necessary

    • Other Functions : All other duties assigned or necessary to support the resort as a whole

    Pay Range : $15.75-$16.00

    Salary : $16 - $16

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