What are the responsibilities and job description for the Hotel Housekeeping Supervisor position at Great Escape Lodge?
What's In It For You?
- Free tickets for your family & friends
- Comprehensive benefits package including medical, dental, vision, and 401k, Employee Stock Purchase Plan
- Generous paid time off (Vacation, Sick Time, Holidays, Bereavement and Jury Duty)
- Bonus eligible
- Food & Retail discounts
- Exclusive employee parties and events for you and your family
- Reciprocal admission ticket program with area theme parks
- Coordinates work activities among departments
- Inventories stock to ensure adequate supplies
- Evaluates records to forecast department personnel requirements
- Makes recommendations to improve service and ensure more efficient operation
- Increase revenue and control labor and other costs
- Attend and participate in weekly departmental staff meetings
- Establish standards for personnel performance and guest service
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action
- Daily report processing of Housekeeping location Sheets
- Perform other duties as requested by management
General Duties and Responsibilities:
- Inspects all vacant rooms
- Reports to the Housekeeping Manager of any damages or maintenance work on a timely basis
- Oversees the Housekeeping and Laundry staff to ensure cleanliness and timeliness of cleaning guest rooms
- Update room status to manager periodically throughout the day
- Pickup lost and found items in rooms and gives to the Housekeeping office to be logged in to Opera.
- Perform any Housekeeping or Laundry duties as needed
- Resolve guest concerns quickly, professionally, and effectively
- Reports to: Executive Housekeeper
- High School diploma or equivalent
- Up to 6 months experience in Housekeeping department or related field
- Supervisory experience not required, but preferred
- Exceptional work ethic, attendance and attention to detail
- Must have the ability to repeatedly bend/stoop, squat, kneel, climb stairs, pushing/pulling and reach above shoulder level
- Must be able to carry and lift up to 35 lbs
- Must be able to work nights, weekends, holidays, and other shifts as necessary
- Valid Driver’s License and a clear driving record.
