What are the responsibilities and job description for the Lodge General Manager position at Great Escape Lodge?
Key Duties and Responsibilities:
- Direct and coordinate activities of the Lodge by overseeing all operating departments.
- Development of strategies and initiatives to maximize the financial and operational performance.
- Ensure staffing & training plans provide the support necessary to consistently execute the Service Mantra – Friendly, Clean, Fast, & Safe Service.
- Provide guidance, counseling, and development for the Lodge management team.
- Develop, prepare, and deliver written reports, correspondence and formal presentations.
- Monitoring of the performance of the hotel through verification and analysis of guest satisfaction systems.
- Ensures implementation of appropriate technology solutions to increase customer service, hotel revenues and create efficiencies.
- Ensures good safety practices of team members and guests, assisting in the maintenance of proper emergency and security procedures.
- Management and implementation of applicable preventive maintenance programs that protect the physical assets of the hotel.
- Is visible throughout the property on a daily basis and conducts audits and inspections of Lodge operations, including guest rooms.
- Ensure purchasing/receiving procedures for operating of Division supplies are followed at all times.
- Build effective relationships throughout the Resort & Corporate management team to ensure the effective execution of the Resort’s business plan.
- Other duties and responsibilities as assigned
Organizational Structure: Reports to Park President
Skills and Qualifications:
- Minimum of four (4) years of progressive hotel, tourism or hospitality leadership experience, with a minimum of two (2) years at a management level
- Strong analytical skills to monitor and analyze market trends and internal performance trends
- Experience and training in Kaizen/Six Sigma preferred
- Accounting/financial skills to effectively prepare and monitor financial plans
- Ability to influence and promote change through team building and staff development skills
- Computer literacy, plus knowledge of Microsoft Office and Opera products is desired
- Must be willing to work varied shifts, nights, weekends, and public holidays
What's In It For You?
- Free tickets for your family & friends
- Comprehensive benefits package including medical, dental, vision, and 401k, Employee Stock Purchase Plan
- Generous paid time off (Vacation, Sick Time, Holidays, Bereavement and Jury Duty)
- Bonus eligible
- Food & Retail discounts
- Exclusive employee parties and events for you and your family
- Reciprocal admission ticket program with area theme parks
Salary Range: $90,000 - $110,000 / annually
Salary : $90,000 - $110,000
