What are the responsibilities and job description for the Front Desk Supervisor position at Great Escape?
Key Duties and Responsibilities:
- To ensure high level of positive guest comments
- Promote/sell in-house venues of hotel and waterpark
- Resolve guest concerns quickly, professionally, and effectively
- Continuous training of staff in Guest Service
- To increase revenues by controlling labor and other costs
- Investigate and resolve guest concerns in a courteous and professional manner
- To ensure maintenance and cleanliness of Front Office
- Multi task between reservations and the front desk responsibilities when Front Desk Supervisor in not available
- All other job duties as assigned by management.
ORGANIZATIONAL RELATIONSHIPS:
- Reports to Business Operations Manager.
SKILLS AND QUALIFICATIONS:
- High School diploma or equivalent.
- Bachelor’s Degree in Hospitality preferred
- Up to 6 months experience in Front Office or related field preferred
- Must be able to speak, understand, read and write English
- Exceptional work ethic and attention to detail
- Computer literacy, plus knowledge of Microsoft Office and Opera products is desired
- Must be able to be on feet for a period of up to four (4) hours in length
- Possess ability to effectively promote and market all hotel and waterpark services
- Possess leadership and ability to communicate in a professional manner
- Possess ability to motivate, develop, and direct staff as they work
- Must be able to work weekends, holidays, and other shifts as necessary
- Valid Driver’s License and a clear driving record.
Salary Range: $18.00- $20.00/hr
Salary : $18 - $20
