Director of Maintenance

Arboreal Management is excited to add a team leader who will oversee all maintenance and renovation activities in our 4,000 home and growing portfolio of apartments. Experience leading teams of 20 people in maintenance, construction, or a related field is a must.

About us: Arboreal Management is the property management arm of Great Expectations, a Seattle-based affordable housing developer. We are a mission-driven company which aims to provide high quality affordable homes for our residents and high financial returns for our investors. Most of our buildings are 15-100 unit communities of small (200sf) studios. Our average rent is about $1000-1200 per month we operate in a "scattered site" model with mostly floating staff. We currently have about 15 maintenance staff, with a mix of supervisors, leads and techs.

We are a fast-growing company, just four years old at this point. You will be joining a start-up business environment where things happen quickly and change frequently.

What you will do: You will be working as part of our senior leadership team to lead all aspects of maintenance and renovation in our portfolio:

1. **Team Leadership**: Lead, mentor, and manage a team of 20-30 maintenance technicians and supervisors across multiple locations. Foster a culture of safety, excellence, and continuous improvement.

2. **Maintenance Operations**: Oversee all maintenance activities, including preventative maintenance, repairs, renovations, and overall property upkeep. Ensure that all properties are maintained to the highest standards.

3. **Budget Management**: Develop and manage maintenance budgets for all properties. Control expenses and optimize resource allocation to achieve cost-effective operations without compromising quality.

4. **Vendor Management**: Establish and maintain relationships with contractors and suppliers. Negotiate contracts and supervise external partners to ensure quality work and compliance with company standards.

5. **Compliance and Safety**: Ensure all maintenance activities comply with local, state, and federal regulations, including safety and environmental standards. Implement and monitor safety protocols across all properties.

6. **Planning and Preventative Maintenance**: Develop and implement maintenance strategies that align with company goals and objectives. Identify opportunities for process improvements and cost savings.

7. **Training and Development**: Identify training needs for the maintenance team and implement programs to enhance skills and performance. Promote professional growth and career development within the team.

8. **Emergency Response**: Oversee emergency maintenance response procedures. Ensure that the maintenance team is prepared to handle emergencies effectively and efficiently.

9. **Collaboration**: Work closely with property managers, leasing staff, and other departments to coordinate maintenance activities and support overall property operations.

10. **Reporting and Analytics**: Monitor and analyze maintenance performance metrics. Provide regular reports to senior management on maintenance operations, budgets, and team performance.

More Details About Our Company: We currently have 45 employees and 10 contractors. Our main office is in the Eastlake neighborhood of Seattle, but many of our staff work in the field, on-site with our residents. We have a significant presence in Portland, Oregon, and Tacoma, Washington. We have been hiring 2-3 staff per month for the last 12 months and expect to continue this pace for the foreseeable future, both as a result of growth and our commitment to providing high-quality housing and support to our residents. Our team is young, diverse, talented, and highly collaborative. We have a strong company culture and a commitment to providing a positive work experience for our employees. We are very committed to growth, as we think we are just scratching the surface of what we can accomplish for our residents and our company.

What You Should Bring: We're looking for a seasoned maintenance professional with a track record of success in managing large teams and maintaining multiple properties. Specific qualifications include:

· Bachelor's degree in Facilities Management, Engineering, or a related field preferred. Relevant certifications (e.g., HVAC, CMRP) are a plus.

· 10 years of experience in property maintenance, with at least 3 years in a management role overseeing large teams of 10-15 people.

· Extensive knowledge of apartment maintenance practices, building systems, and regulatory requirements.

· Strong leadership and team management skills, with experience managing geographically dispersed teams.

· Excellent organizational and multitasking abilities.

· Strong problem-solving skills and attention to detail.

· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

· Excellent communication and interpersonal skills.

· Proficiency with maintenance management software and tools.

· Spanish language proficiency is preferred as many of our staff are Spanish speaking

Our values: As a small firm, we have a particularly strong commitment to our values and expect our team members to share them. We value:

• Inclusion and Diversity within our company, in how we select partners, and how we design for customers. We actively seek and learn from different perspectives
• Teamwork: We communicate consistently, learn from one another, and always operate as a team when faced with a challenge. We only win as a team
• Data-based decision making: We consider the facts and identify patterns to make good decisions and evaluate mistakes. There is always a “best” answer
• Question conventional wisdom: If something doesn't make sense or data suggests otherwise, we dig in and decide how to act. We love it when we see something others don’t
• Respect for our residents: The people who live in our buildings are our business partners. We listen to them, respect them, and aim to build them the homes they want at the price they can afford.

Job Type: Full-time