Learning & Development Specialist

What you’ll do… Help support our patient focused organization in cultivating our operational excellence and clinical care capabilities. In this role, you will be a key facilitator and subject matter expert on a variety of topics which includes aligning existing GEDC curricula with the New Hire Orientation, Office Builder Professional Development, Continuing Education (CE) and standardizing operating procedures across the enterprise.  This role will also support the content building and management of proprietary courses with our LMS and other learning partners. As a key facilitator, you will have the opportunity to coordinate professional development programs that drive company growth through the collaboration with Area Managers, Vice Presidents of Operations, Practice Support Center (PSC) Management and other Team Members to build new content and review current content. This position is located at our corporate office in Southfield, MI (four days in the office and one day working remotely). The Learning and Development Coordinator will use a variety of presentation methods and applications to accommodate adult learning styles and facilitate training. This position requires a strong passion to educate our Team Members on key aspects of how to fully perform the essential duties of their roles in support of the GEDC go forward strategic plan. A major objective of the Learning & Development department is to support the Operations Team to standardize operations, utilizing data to determine priorities and implement effective training with measurable business and patient impact. Coordinate and help facilitate a variety of in-person and online professional development Drive culture and engagement through the facilitation of New Hire Orientation program and utilize survey data to report outcomes and trends Partner with the Learning & Development team to review and organize current learning content resources and management of content in the LMS. Coordinate and train existing Team Members to be able to effectively train their Team Members; provide feedback to Team Members who facilitate training for the organization to mentor and provide guidance regarding Learning & Development expectations for facilitators (Train the Trainer) Work with the Learning & Development leadership and Area Operations Managers (AOMs) to plan visits to dental offices to see how dental offices operate and learn more about the heart of our business Collaborate with Operations Leadership and Practice Support Center (PSC) leaders to analyze data to identify both best practices and improvement opportunities to support a fully performing Team Member in every practice-based job. The ability to travel locally and/or nationally as needed (15%); will process facilitate and/or facilitate, help with setup, breakdown, curricula development as needed for meetings and/or training events held regionally Validate new curricula, integrating feedback from internal subject matter experts (SMEs) and testing program design to optimize and continuously improve program delivery and the overall effectiveness of the Team Members’ learning experience. Manage and report on attendance for all meetings and courses provided Assist in system implementation, including but not limited to affiliation integration, software system conversions and upgrades, and workflow process implementation Coordinate and monitor enrollment, schedules, costs and equipment Support with institutionalizing the Provider Journey to provide a pathway for clinical mentorship, skill development, and career progression All other tasks requested by the VP of Human Resources Operations   What you’ll bring to the team… Proficient with a Zoom virtual training platform, including annotations, polls and other features to enhance engagement with virtual training Must be comfortable providing written and verbal communication that provides direction, requirements and follow up Proficient with technology: ability to learn and use a variety of computer systems, including MS Office suite (Word, PowerPoint, Outlook, and Excel) and Smartsheet Previous experience in LMS content building in Adobe, Articulate or similar systems is preferred Ability to analyze problems and strategize for better solutions Ability and passion for delivering professional and engaging presentations to small or large groups of people through various mediums (instructor-led, virtual and in-person) Must have excellent organization, time and project management skills, with an ability to work independently and proactively Committed to excellence, strong work ethic and ability to multitask/manage multiple projects simultaneously Familiarity with various learning types and training methods including; on-the-job, role play, lectures, instructor led (in person and virtual), synchronous and asynchronous e-learning   What we require you have… Bachelor Degree in Business, Education, Human Resources, or any other related field Minimum of three (3) years working experience in a training and development and/or HR capacity Minimum of three (3) years facilitation experience (in person and virtual) Certification from talent or training associations is a plus Active participation in professional organizations is a plus Must be able to travel 15%   About GEDC…   Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team. Join us and be a part of a career that blends innovation and professionalism, where your contribution shapes the future of dental excellence.