What are the responsibilities and job description for the Business Customer Service Representative position at Great Falls Septic Service Inc?
Benefits :
Company parties
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Benefits / Perks
Opportunities for rapid pay increases based on demonstrated experience and the ability to quickly learn and effectively apply essential office skills.
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Medical, Vision and Dental Insurance
Job Summary
We are seeking a friendly and detail-oriented Customer Service Representative to join our septic company. In this role, you will be the first point of contact for customers, providing exceptional service through phone, email, and in-person interactions. Your responsibilities will include scheduling appointments, addressing customer inquiries, and assisting with billing and service-related questions.
The ideal candidate is organized, communicates effectively, and can handle customer concerns with professionalism. This position offers an excellent opportunity to be part of a growing company and contribute to delivering top-quality service to our clients.
Responsibilities
Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
Schedule and coordinate septic system inspections, maintenance, and service appointments.
Provide accurate information about services, pricing, and timelines.
Handle customer concerns, resolve issues when possible, and escalate complex complaints to management if needed.
Maintain and update customer records, service histories, and billing information.
Process payments, invoices, and assist with basic bookkeeping tasks.
Communicate effectively with field technicians to ensure accurate scheduling and service delivery.
Follow up with customers to confirm appointments and ensure satisfaction after service.
Assist in preparing and sending customer reminders, quotes, and follow-up communications.
Stay informed about company services, policies, and industry regulations.
Qualifications
High school diploma / GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers
Excellent phone and verbal communication skills
Understanding of active listening techniques and multi-tasking skills
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
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