What are the responsibilities and job description for the Business Customer Service Representative position at Great Falls Septic Service Inc?
Benefits:
Benefits/Perks
We are seeking a friendly and detail-oriented Customer Service Representative to join our septic company. In this role, you will be the first point of contact for customers, providing exceptional service through phone, email, and in-person interactions. Your responsibilities will include scheduling appointments, addressing customer inquiries, and assisting with billing and service-related questions.
The ideal candidate is organized, communicates effectively, and can handle customer concerns with professionalism. This position offers an excellent opportunity to be part of a growing company and contribute to delivering top-quality service to our clients.
Responsibilities
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Benefits/Perks
- Opportunities for rapid pay increases based on demonstrated experience and the ability to quickly learn and effectively apply essential office skills.
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
- Medical, Vision and Dental Insurance
We are seeking a friendly and detail-oriented Customer Service Representative to join our septic company. In this role, you will be the first point of contact for customers, providing exceptional service through phone, email, and in-person interactions. Your responsibilities will include scheduling appointments, addressing customer inquiries, and assisting with billing and service-related questions.
The ideal candidate is organized, communicates effectively, and can handle customer concerns with professionalism. This position offers an excellent opportunity to be part of a growing company and contribute to delivering top-quality service to our clients.
Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
- Schedule and coordinate septic system inspections, maintenance, and service appointments.
- Provide accurate information about services, pricing, and timelines.
- Handle customer concerns, resolve issues when possible, and escalate complex complaints to management if needed.
- Maintain and update customer records, service histories, and billing information.
- Process payments, invoices, and assist with basic bookkeeping tasks.
- Communicate effectively with field technicians to ensure accurate scheduling and service delivery.
- Follow up with customers to confirm appointments and ensure satisfaction after service.
- Assist in preparing and sending customer reminders, quotes, and follow-up communications.
- Stay informed about company services, policies, and industry regulations.
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers
- Excellent phone and verbal communication skills
- Understanding of active listening techniques and multi-tasking skills
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
