What are the responsibilities and job description for the Energy Assistance Intake Clerk position at Great Lakes Community Action Partnership?
Energy Assistance Intake Clerk - Bowling Green, OH
Full Time - 34 hours, Monday to Thursday, 8am to 5pm
Pay - $21.12 per hour
Summary: Help address energy poverty by assisting income eligible Ohio families with applying for Energy Assistance programs. Meet with clients, process applications, and assist with addressing utility crisis.
Why work for GLCAP?
- Health/Dental/Vision Insurance (available immediately)
- 403(B) Retirement Plan with Company Match
- Life Insurance
- Long Term Disability Insurance
- HSA and FSA with company contributions
- Generous Paid Time Off (Vacation, Sick & Personal)
- 3 weeks of paid vacation after one year (can begin using after 6 months of employment)
- Paid Holidays
- Non-critical agency closing week between Christmas and New Years
- Wellness Incentives (save almost 50% off Weight Watchers, discounted gym memberships, rewards for completing wellness activities, etc.)
- Employee Assistance Program
- Casual dress code
- Growth and professional development opportunities
- Company Engagement Activities and Employee Recognition
- Mileage/travel reimbursement
- Family oriented atmosphere
Education:
Associate degree in social work or related fields or equivalent combination of education and experience.
Experience:
One to three years' experience in social service or with intake; one year experience working with word processing, spreadsheet, internet, and database software.
As a condition of employment the following are additional requirements:
- Must submit to initial and/or periodic state and/or federal criminal checks.
- Must submit to initial and periodic drug and alcohol testing.
Duties and Responsibilities:
- Acquire and maintain a thorough working knowledge of all programs and community service programs.
- Assist applicants with program registration and review all payment plan options available with the applicant.
- Read, verify, and accurately interpret all applicable income source documentation.
- Accurately calculate income in accordance with program guidelines.
- Input data necessary to complete and print all required forms for applicant verification and signature; submit completed paperwork to the Basic Needs Specialist.
- Respond to and resolve client and agency inquiries and questions; contact the Basic Needs Specialist and/or Clerk for inquiries, questions, or concerns that require additional research or uncommon eligibility circumstances or utility questions.
- Prepare and maintain accurate participant files within established time frame.
- Prepare and submit timely reports.
- Record daily activities and referrals.
- Generate ideas and propose solutions to enhance program operations.
- Other duties and responsibilities as directed by supervisor.
Salary : $21
