Office Manager

Position Overview:

As a key leader in our practice, you’ll leverage advanced metrics, dashboards, and key performance indicators to elevate clinical performance, enforce best practices, and ensure the practice thrives. You'll drive financial success by meeting or exceeding budget and production targets, while meticulously managing financial records and ensuring accuracy.

Your commitment to excellence will shine through as you prioritize patient satisfaction, ensuring top-tier care and service are always delivered. With a deep understanding of dental support functions—such as insurance collections, claims, fee schedules, and provider templates—you’ll help the practice run smoothly and efficiently.

You’ll also play a vital role in financial stewardship, ensuring bank deposits are timely, safeguarding petty cash, and adhering to strict protocols. By working closely with the managing dentist, you'll actively contribute to the achievement of both clinical and financial goals.

Collaboration is key—engage with the team during daily huddles, provider meetings, and staff interactions to share initiatives, provide updates, and offer guidance. Together, you'll shape a dynamic practice culture that fosters high performance.

Schedule:

M/W: 8:00-6:00

T/TH: 8:00-5:00

F: 8:00-4:00

Key Responsibilities:

• Utilize metrics, dashboards, operational checklists and key performance indicators to drive clinical performance, best practices, and successfully manage a practice
• Ensure all budgets and production expectations are met or exceeded, and that financial data and records are balanced
• Help coordinate and facilitate superior patient care and service by making patient satisfaction a priority
• Thoroughly understand the dental support functions of insurance collections and claims, fee schedules, and provider templates
• Ensure bank deposits are protected and made in a timely manner according to established guidelines and protocols; monitor, protect, and verify petty cash funds
• Assist the local managing dentist with developing, implementing, and achieving clinical and financial targets
• Daily huddle with full staff and regularly scheduled provider and team meetings to continually share company initiatives, provide information, and teach or coach team members
• Partner with the local managing dentist to provide consistent office leadership
• Support patient flow and maximize budgeted payroll hours by effectively scheduling staff
• Partner with VP of Operations to develop and deliver periodic performance evaluations
• Hire and retain quality talent following hiring procedures and best practices
• Ensure that the staff is trained on current processes policies and procedures
• Develop corrective action/performance improvement plans to ensure performance standards are being met or exceeded
• Manage practice operations and patient flow in an efficient and organized manner
• Submission and follow up on new and aging dental insurance claims
• Complete and submit all payroll and HR related documents in a timely manner
• Follow HIPAA policies and procedures to maintain patient privacy and protect patient information including financial, personal and health information
• Assist in complying with employee related laws, regulations, policies and procedures
• Follow OSHA safety standards
  

• Bachelor’s Degree
• 1 Year Dental Management Experience
• 3 years of experience managing staff in a customer focused environment
• Strong interpersonal, leadership, and relationship building skills
• Outgoing personality, ability to multi-task
• Excellent written and verbal communication skills
• Drive to promote the best dental care to our existing patients and potential new patients