What are the responsibilities and job description for the Part-Time - Front Desk Receptionist position at Great Lakes Dental Technologies?
At Great Lakes Dental Technologies, we care about our employees, the people we do business with, and our community. Weve been named one of Western New Yorks Top Places to Work in 2023 and 2024 by the Buffalo News, Best Place to Work 2024 and 2025 by Buffalo Business First, and were awarded the Healthiest Workplace for 2024. Were a team that works hard but understands the importance of work-life balance, teamwork, and on-site fun. As an employee-owned company, we strive to do the right thing for our employees, for our customers, and for our community.
Great Lakes Dental Tech is an employee-owned dental manufacturer that offers over 4,000 products and operates one of the largest orthodontic laboratories in the United States. Located in Tonawanda, NY.
Title : Front Desk Receptionist (BSS 1)
Rate of Pay : $17.00 hourly
Schedule : Part-Time, M-F 9 : 00 AM -1 : 00 PM
Summary : Answers to incoming phone calls from customers. Provides administrative support and assistance to management and departments. Performs routine activities. Tasks are easily mastered and clearly defined. Receives direct supervision and exercises limited independent judgement or discretion.
Essential Duties and Responsibilities :
Answer all inbound phone calls via a multiline phone / computer program.
approximately 500 daily inbound calls a day)
Direct calls to appropriate department by cross-referencing call coverage sheet.
Use paging system to alert technicians and other employees of phone calls / deliveries.
Greet all guests to the building and create badges.
Prepare documents for mailing.
Index / Scan documents such as sales and lab orders, and Doctors Rx forms.
Data entry.
Sort Company emails.
Education and / or Experience :
High school diploma (GED) or equivalent skills plus one year specialty training or one year college or equivalent experience.
Ability to work independently.
Experience with computerized telephone systems preferred.
Other skills and Abilities :
Good verbal communication skills and telephone manner.
Good computer skills including typing.
Good problem-solving ability.
Basic knowledge of Word, Excel, and Outlook.
Friendly and approachable manner.
Can collaborate effectively with team members, while also demonstrating the ability to work independently.
Reasoning Ability :
Ability to apply common sense understanding to carry out detailed written and oral instructions.
Ability to deal with problems involving several variables in standardized situations.
Ability to review data, draw conclusions and make suggestions based on data.
Why we are Great at Great Lakes :
Established Legacy - Joining Great Lakes provides career advancement at a stable, industry-leading company that has grown from a 2-person lab in 1965 to a 200 employee-owned private company.
Employee Ownership - At Great Lakes, employee ownership means that each team member has a stake in the company's success, fostering a sense of responsibility, collaboration, and commitment to our shared goals. We truly have a one of a kind culture.
Employee Wellness and Comprehensive Benefits We provide an array of benefits that can help you enjoy increased well-being such as generous PTO, wellness challenges to earn even more PTO, on-site chair massages, physical fitness body scans, meditation, and various free on-site presentations at no charge.
Work-Life Balance - Enjoy an environment that promotes a healthy work-life balance, ensuring a fulfilling and sustainable life and career.
Opportunities - Find employment opportunities in various departments including in our laboratory, digital production, customer service, accounting, sales, marketing, warehouse, and shipping and receiving.
Community and Impact - Participate in various company-sponsored activities such as raffles for charity, lunch and learns, local food trucks, company lunches, and outings.
Benefits : 401(k)
Dental Insurance
Vision Insurance
Employee Stock Ownership Plan
Health Insurance
Health Savings Account
Life Insurance
Paid Time Off
Referral Program
Tuition Reimbursement
College Scholarships
Yearly Bonus
Annual Wage Increase
EEO / Disabilities / Veterans. Individuals with disabilities and protected veterans are encouraged to apply.
Compensation details : 17-17 Hourly Wage
PIb205e467c007-31181-36993210
Salary : $17
