Member Service Representative

Member Service Representative

Great Lakes Energy is looking for a Member Service Representative to support the call center, reception, and cashiering functions in our Newaygo office.

Who We Are

For over 85 years, we have powered rural communities across 26 counties in western and northern Michigan. We serve over 128,000 meters as the third-largest Michigan-based electric utility and the state's largest member-owned power company.

We prioritize enriching the lives of our community members. We not only provide electric service, but we also provide reliable and robust fiber technology through Truestream, a communication solutions subsidiary of Great Lakes Energy.

We have almost 300 employees who are more than just colleagues - we're a close-knit family of diverse professionals united by a shared vision. Our collaborative environment encourages creativity, empowers growth, and fosters a sense of purpose in everything we do.

A Day in The Life of a Member Service Representative

You arrive at the office, coffee in hand, ready to tackle the day. The majority of your work is processing and resolving member contacts. This includes answering inquiries, handling service and transfer requests, and processing payments. You generate and process service orders, and you are responsible for providing members with product and program information. Whether it's explaining a new service or helping with an existing one, your goal is to ensure members have all the information they need.

During periods of widespread outage activity, you support the dispatch department by fielding power outage and quality calls. Your calm demeanor and efficient communication help manage the situation smoothly.

This position also includes some cashiering. You balance the cash drawer, prepare the daily cash sheet, and make bank deposits. Running end-of-day reports is also part of this routine. Finally, you provide assistance and backup for the front office, which involves greeting visitors and handling any immediate needs that arise.

With a sense of accomplishment, you close up and head home, ready to recharge for another productive day tomorrow.

Who You Are

You have a strong background in customer service, with the ability to handle inquiries, service requests, and payments efficiently and courteously. You don't mind phone time, and actually embrace less face-to-face communication. Your attention to detail is strong, with accuracy being of high importance to you. You are trustworthy and capable of handling sensitive information with the utmost confidentiality, adhering to industry regulations. You have excellent verbal and written communication skills, and multitasking exhilarates you.

You have empathy and patience, making you able to understand and address member concerns with care and professionalism. We are all a team around here, so we are looking for a true team player: collaborative, willing to assist colleagues and providing backup support when needed. You remain calm and composed even when it might not be a natural response. You are reliable and have a strong work ethic, making sure to keep the needs of our members and your coworkers priority.

Your high school education and customer service experience are considered relatable from many different industries. We would love to see call center or utility experience, but any customer service experience may be considered for this entry-level role.

What's in It for You?

You are valuable to us, and our benefits are here to show it. That's why we put employees first-your health, your family, and your development. We have a number of benefits, both traditional and progressive, to support you and your family through life's various stages. Here's just a taste of what we have to offer:

• The Essentials -We foot the bill for comprehensive health insurance benefits. You'll be hard-pressed to find better for you and your family...seriously!
• Time to Spend- Generous paid time off (PTO) puts you in the driver's seat for how you'll use your time.
• Better Health Through Better Living- We believe healthy employees are happy employees. We have a diverse wellness program that provides support and resources for financial and mental wellbeing, as well as reimbursement for wellness related products such as gym memberships, tennis shoes, and much more!
• When Life Hands You Lemons - GLE knows that sometimes life doesn't go as planned. We offer benefit plans to help soften the blow of the unexpected. Life insurance and short- and long-term disability insurance packages are paid for by GLE.
• More Time with Your Baby -New parents get time off to bond with their new bundle of joy. Parental leave benefits provide two weeks of family-friendly paid leave for moms and dads to bond and care for their growing families. Growing your family through adoption? You're awesome! We may be able to help you with related expenses up to $2,000.
• Never Stop Learning - We hire our employees for a reason, and we want to keep them around. We also want to be an industry leader, so we will train you while you work. If you want to further your career, education or job shadow a different position, we do that too.
• Keep it Casual- When you work for us, you work in comfort. Smart casual dress code is the norm in our office.
• Remote Work - Few silver linings come from a pandemic, but we count our Remote Work Program among them. Once fully trained, most member service representatives are able to work from home on a rotating schedule.
• Riding Off Into the Sunset- Your future is important to us and we have the numbers to prove it. We have two retirement savings plans for eligible employees, with participation rates off the chart! A traditional pension and a 401k option? Yes please!

How To Apply

This is more than a job; it's a journey of innovation and collaboration. So, if you're ready to dive into a day filled with challenges, solutions, and making a real impact, come join us. Your expertise will shape the way we power the future.

We know your time is valuable and that's why our application is short. Grab your resume and answer a few short questions at the link below.

Great Lakes Energy is an equal opportunity provider and employer.