Health Equity Patient Navigator - FT - Day Shift

HOURLY RANGE: $24.245 - $30.923

DISTINGUISHING FEATURES OF THE CLASS: The work involves performing a variety of clerical duties to facilitate continued patient care by eliminating barriers to care and by providing outreach for patients at the Erie County Medical Center Corporation (ECMCC). The incumbent performs tasks such as collecting patient information, inputting patient information into an electronic health records system, patient outreach, distributing information and contacting patients and/or caregivers. Work is performed under the direct supervision of a higher-ranking employee with leeway for the exercise of independent judgment. Supervision is not a function of this position. Does related work as required.

TYPICAL WORK ACTIVITIES:

Develops statistics and patient data related to health equity for inclusion in records, reports and other documentation utilizing computerized and electronic databases;

Serves as a liaison for patients and/or caregivers with various facilities to obtain test results; communicates same with patients and/or caregivers;

Receives patient medical information and inputs into electronic health records (EHR) system;

Assists with conducting comprehensive assessments of patients social, economic, and cultural needs and utilizes assessment to develop and implement individualized care plans that address barriers to health equity;

Assists in the development and implementation of programs and initiatives that promote health equity;

Monitors and tracks patient progress, ensuring adherence to care plans and making adjustments as necessary; provides education and support to patients and families on managing health conditions and navigating the healthcare system;

Identifies and connects patients with appropriate community resources and support services, such as housing, nutrition, transportation, and financial assistance; Works with social workers and community organizations to address social determinants of health;

Maintains and monitors the EHR to identify patients by risk factor, those requiring follow-up appointments and those not meeting treatment goals; distributes information to professional staff, medical personnel and related entities as requested;

Monitors EHR to identify patients who missed appointments, need to schedule an appointment, need filling or re-fill or medication and reminders to schedule follow-up appointments or tests; notifies patients and/or caregivers of same;

Participates in quality improvement initiatives aimed at enhancing patient outcomes and reducing health disparities;

Assists patients and/or caregivers in identifying primary care physicians or medical specialists for treatment;

Types forms, records and other documents relating to patient health equity activities;

Attends health equity and social determinant of health training sessions and seminars;

Takes telephone messages and provides routine information.

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Working knowledge of office terminology, procedures and equipment; good knowledge of hospital and medical terminology; working knowledge of guidelines, laws and regulations related to patient privacy and protected health information; working knowledge of clerical procedures; working knowledge of social determinants of health principles; ability to understand and carry out oral and written instructions; ability to type from clear copy or rough draft in the input and/or retrieval of data; ability to compile and maintain information and records; ability to prepare reports; ability to communicate effectively, both orally and in writing; ability to establish and maintain effective working relationships with a diverse constituency; ability to utilize a variety of electronic software applications including electronic health records and Microsoft Word and Excel; ability to track information utilizing computerized and electronic databases; ability to work independently and make decisions in compliance with organizational standards; clerical aptitude; sound professional judgment; neatness; tact; confidentiality; courtesy; dependability; patience; capable of performing the essential functions of the position with or without reasonable accommodation.

MINIMUM QUALIFICATIONS:

Graduation from high school or possession of a high school equivalency diploma and two (2) years of office clerical experience, of which one (1) year was in a healthcare setting.

NOTE: Verifiable part-time and/or volunteer experience will be pro-rated toward meeting full-time experience requirements.

Salary : $24 - $31