What are the responsibilities and job description for the Medical Imaging Coordinator position at Great Lakes Medical Imaging?
Job Description
The Patient Service Representative-Float is a dynamic and versatile role that requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. As a key member of the Registration team at Great Lakes Medical Imaging, you will be responsible for providing exceptional patient service, registering patients, and performing various administrative tasks.
Primary Responsibilities:
- Greet and identify patients and visitors, directing them to complete pre-exam paperwork using company-provided systems.
- Review patient charts to ensure proper documentation and information are enclosed in accordance with practice policies.
- Obtain additional patient information as needed and verify insurance(s) and authorizations.
- Direct patients and visitors to be seated in the waiting room in a courteous manner and communicate unexpected delays when necessary.
- Assist in maintaining a neat and organized waiting room.
- Receive and document payments from patients attributed to copays, deductible, out-of-pocket services, and past due balances.
- Schedule or reschedule patients' appointments according to practice guidelines.
Additional Duties:
- Answer multi-line telephone system, take accurate messages, screen, and direct telephone calls to the appropriate person in an efficient manner.
- Acquire necessary medical records and documents for patient charts by communicating via telephone, facsimile, or in person with other office locations or office personnel.
- Routing and sorting documents within our digital fax tank.
- Handle requests from patients related to the GLMI Patient Portal.
- Access and utilize other medical-based systems as assigned.
