At all times, utilize Fair Housing standards and practices as defined by state and federal law.
Insure that an adequate supply of printed leasing materials and, if available, promotional give-a-ways, is / are available to be given to prospective residents.
Maintain up-to-date knowledge of the project’s rental criteria, unit availability, features and benefits, market rents and current leasing specials.
Maintain current knowledge of the property’s competitor’s rental criteria, unit availability features and benefits, market rents and current leasing specials.
Prepares all advertising and outreach materials with assistance from Community Manager.
Respond to inquiries regarding unit availability and property information while creating excitement for, and encouraging the prospect to schedule, an appointment to visit the property.
Maintain current prospect and leasing data on the property’s guest card and in its property management system.
Update and maintain weekly occupancy reports and Executive Summaries.
Ascertain the prospective resident’s needs, wants and financial parameters with regard to housing and conduct leasing tours of units which meet those needs, wants and financial parameters.
Encourage prospective residents to complete the project’s rental application and submit a security deposit to “hold” a specific apartment. Communicates with applicants by completing cancel, deny letters, to be set the same day.
Submit prospect’s application to the community’s screening company and presents results to Community Manager as required.
Perform daily follow-up of clients, leads and files
Prepare lease-related paperwork in an accurate and timely manner and obtain the signature of the Community Manager and the resident on the Residential Lease.
Review with new residents all lease related documents including, but not limited to, the Residential Lease, addenda and Rules and Regulations and, with the new resident, conduct a formal move-in inspection and home orientation.
Ensures quality of cleanliness of all vacant units and common areas.
Marketing
Assists in coordination of marketing activities designed to expose the property to the local community.
Collect competitors marketing and leasing information, specials, and occupancy / preleased information.
Update on-line listings daily or as needed.
Update and Coordinate Social Media networking and advertising.
Perform all other duties as assigned.
Resident Retention
Contact residents after work order completion for satisfaction check.
Assist Community Manager in coordinating the annual survey, move in survey, and pre-renewal survey.
Create and distribute monthly resident newsletter
Coordinate resident events.
Call and Email residents randomly for satisfaction check.
Management Assistant Qualifications :
High School Diploma or equivalent required.
Knowledge of office practices, procedures, systems and equipment including, but not limited to, Microsoft applications Word, Outlook and Excel.
Good interpersonal skills including the ability to communicate clearly and effectively.
Keep a pulse on the job market with advanced job matching technology.
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