Resident Experience Coordinator

Job Objective(s):

The Resident Experience Coordinator is responsible for the planning, coordinating and directing of a wide and varied scope of activities and programming which meet the spiritual, emotional, intellectual, vocational, social, physical and environmental needs of the resident population.

Qualifications:

• Creativity in developing and planning activity programs.
• Group leadership and interpersonal skills to lead one on one, small and large group activities.
• Able to make responsible choices and decisions
• Strong organizational skills.
• Good work ethic.
• Ability to use basic Windows, Microsoft Office (Word, Excel, Outlook) computer programs.
• Maintains confidentiality.
• Able to read, write, spell, do basic math, speak and understand English.
• Minimum of 1 year of life enrichment experience in active adult, assisted living or long-term care communities serving a senior population. (preferred but not required)

Job Responsibilities and Duties

Essential Responsibilities

Resident Experience:

• Encourage residents to take an active part in the community.
• With the assistance of residents and resident committees, plan, coordinate and direct a balanced and engaging program with the intent of including all residents in areas of programming and activities of their preference.
• Assist residents or resident committees in determining the format and frequency of activities.
• Network, plan, coordinate and contract with third party partners such as lecturers, volunteers, vendors, performers, etc. that may provide virtual or in-person programming and events for the communities.
• Plan, coordinate and direct a program of scheduled group transportation to events to meet resident needs and preferences.
• Coordinate with the Community Manager and Resident Experience Director regarding implementation of vendor and/or community funded programming (such as fitness classes).
• Recruit, train and supervise all resident volunteers.
• Coordinate publication of the community newsletter and monthly activity calendar according to Amira brand standards.
• Post and distribute information and material regarding events, programs, activities, etc.
• Ensure necessary supplies and resources are on-hand for each program.
• Work with Community Manager and Resident Experience Director to create annual activities plan, goals, and budget. Maintain appropriate records pertaining to the department budget. Monitor and control cost expenditures, providing justifications/explanations for variances as appropriate.
• Submit invoices to accounting for processing.
• Meet with new residents to provide orientation to activities and programs.
• Oversee the operation of the community’s library, craft area and woodshop and other activity and common spaces.
• Manage the community’s in-house television channel and Resident Portal, including training resident and staff on the portal.
• Keeps detailed information available to residents regarding local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents. Maintains relationships and contacts with concierge vendors to offer to residents.
• Serve as a resource person to residents.

Concierge Responsibilities:

• Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance and assists with completed service request call backs as necessary.
• Ensures amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 business hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.

Other Responsibilities:

• Provide resources and assistance to the GLM Marketing Department to promote and support community marketing events.
• Conduct leasing tours of property in the absence of the Community Manager/Leasing Staff or as needed.

Physical Requirements (based on essential responsibilities)

Must be able to frequently perform tasks such as, but not limited to, those listed below:

• Must be able to occasionally push, pull, lift and move up to 20 pounds.
• Must be able to continuously use hands for moderately difficult manipulative tasks such as typing/keyboarding, writing, filing, telephone work, etc.
• Must be able to continuously perform tasks requiring action of muscles or groups of muscles such as walking, stooping, etc. to move around office, perform errands, deliver materials to sites, visit sites, etc.
• Must be able to continuously sit for prolonged periods to perform computer work, file, organize/process paperwork, etc.
• Speak clearly and make self understood in face to face interactions
• Hear normal sounds and voices with some background noise to receive verbal instructions, answer telephones, communicate with others, etc.

Environment

The Resident Experience Coordinator primarily works inside a climate-controlled building with normal temperature range though, on occasion, may be outside of the building(s) and subject to wide ranging weather conditions.

General Notes

• This job description is not intended to be all-inclusive; additional details will be specified by the supervisor. The employee will also perform other reasonable business duties as assigned by the supervisor.
• GLMC Management reserves the right to change job responsibilities, duties and hours as needs prevail.
• Great Lakes Management Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.