What are the responsibilities and job description for the Sales Support Specialist position at Great Northern Equipment?

Who We Are : Great Northern Equipment Distributing, Inc. manufactures and distributes top-quality equipment that you can trust and count on at an exceptional value. We provide quality products and trusted brands to the hardware, lawn & garden, rental, agriculture and power equipment industries. We continue to strategically partner ourselves with quality products, and incorporate smart business solutions that we can utilize across our business to provide our customers exceptional value. Since we started in 1983, our goal has always been to understand our customers businesses and develop a complete product and support solution that delivers exactly what you need.

Why Choose GNE?

Competitive Pay : Earn $18-$22 hourly , with your exact compensation personalized based on your skills, experience, and location. We believe in rewarding top talent with pay that reflects your value.
A generous time off package, including Paid time off, Holiday pay and Parental Leave just to name a few!
Comprehensive Benefits Package : Your health and well-being are our priority. We offer a variety of health plans, so you can choose what best fits your needs. Employees working 30 hours per week enjoy a robust benefits package, including medical, dental, vision, and a 401(k) plan with an enhanced company match to support your financial future.
Generous Employee Discount & Free Equipment Rental Program : Love our products? So do we! Enjoy a significant discount on the quality tools and equipment we offer, helping you save on the items you love to use. Also, be sure to utilize products on our free employee demo program!
Enjoy an excellent work / life balance
We offer opportunities for internal growth and employee advancement

Basic Function : The Sales Support Specialist's primary responsibilities include providing an effective and satisfying customer experience by reviewing and processing all order entry needs. This role is responsible for ensuring order are completed by the deadline each day with a high level of accuracy.

Essential Functions :

Sales Order Processing (? 90% of time)

Coordinates and processes sales orders including Web, Fax, Email, EDI, and other forms of sales orders for customers.

Sends order confirmation(s) to customers via email / fax.

Coordinates web order payment reporting to necessary accounting and reporting personnel.

Validates all purchase orders including pricing, shipping instructions, quantities, and special instructions.

Obtains CO-OP order authorizations for sales order completion.

Keeps supervisor informed of important developments, potential problems and related information.

Performs related work as apparent or assigned.

Inside Sales Support (? 10% of time)

Takes inbound phone reception calls and customer service calls.

Communicates stock level challenges, pricing errors, and other issues that would impact customer service to supervisor and purchasing department.

Assists in monitoring aging sales orders and aging sales return orders.

Assists inside sales team with various administrative tasks.

Keeps supervisor informed of important developments, potential problems and related information.

Performs related work as apparent or assigned.

Qualifications and Experience :

Required

High school diploma or equivalent.

At least 6 months of previous data entry, order entry or closely related experience.

Ability to communicate effectively, both orally and in writing with a wide variety of customers, Company personnel and others.

Proven ability to handle multiple tasks in a fast-paced environment.

Proficient typing skills; must be able to accurately perform order entry tasks.

Experience with Microsoft Office, including Microsoft Excel.

Strong organizational and analytical skills.

Preferred

Previous sales and / or customer service experience in a call center environment.

Business to business sales and / or customer service experience.

Knowledge of and experience with distribution & ecommerce sales.

Work Environment :

Office : Office setting is climate controlled and the noise level is usually quiet to moderate.

Salary : $18 - $22

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Sales Support Specialist

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