Teller / Customer Service Representative

Position: Teller/CSR

Position Summary: The Teller/CSR operates a teller’s window and/or serves as a Representative on the Customer Service desk within their assigned office. This individual is expected to provide prompt, efficient and accurate service to further customer relations, representing the Bank in a courteous, professional manner, alert to customer needs and cross-selling Bank products and services or referring the customer to the appropriate staff member.

Reports To:Office Manager

Responsibilities:

§ Teller/CSR may travel to other branches in the Coastal Market if it is determined to be necessary due to coverage needs.

§ Welcome each customer individually with a greeting and smile as they enter the office and arrive at your work area.

§ Serve customer swiftly, accurately, and with integrity.

§ Take ownership of all tasks and duties encountered within the established role with little or no direct supervision.

§ Develop a strong understanding of the Bank’s technology, processes, documentation and terminology while maintaining the ability to adapt to change.

§ Obtain and retain knowledge of the products and services offered by the Bank.

§ Identify customer needs and provide tailored solutions to suit them. Seek opportunities to expand customer relationships by engaging them in conversation and cross-selling additional products when appropriate.

§ Actively participate in business development efforts with team members, Office Manager, lending team, and/or other management groups.

§ Obtain and retain operating knowledge of the Teller System. Process all transactions within the Teller system efficiently and accurately according to the Bank’s written policy and procedures not limited to:

o Accept and process deposits and payments, verifying cash and endorsements, issue receipts, and complete any other necessary documentation

o Cash checks and process withdrawals

o Issue Cashier’s Checks

o Process General Ledger transactions

o Verify and process all currency and coin brought in by customers

o Process credit card deposits and advance requests

o Redeem US Savings Bonds

o Complete balance transactions daily and verify all cash transactions.

o Assist others with balancing issues and errors

o Complete all end of day tasks to include the securing of all cash, transaction work, customer documentation and information, and the closing of all vaults and office doors.

o May assist with or primarily be responsible for the management of the cash vault.

§ Obtain and retain operating knowledge of the Core system and CSR related programs. Process all transactions with these systems efficiently and accurately according to the Bank’s written policies and procedures not limited to:

o Open new deposit accounts, including checking, savings, HSAs, IRAs, and CDs

o Open new safe deposit box accounts

o Process applications and issue debit cards

o Complete check orders

o Assist customers with online banking set up and maintenance. Thoroughly explain additional services available through this channel and make referrals to the Treasury Manager when appropriate

o Process maintenance requests, answer customer inquiries, quote rates

§ Resolve customer issues as they are presented with courtesy and discretion pulling in appropriate personnel when escalation is needed

§ Assist in answering the telephone, both directly and for the office

§ Return all call, email, and in-person requests promptly

§ Admit customers to safe deposit boxes

§ Assist with or take ownership of the training of other team members, scheduling, and opening and closing of the office as assigned

§ Assist with daily, weekly, and monthly reports and special projects as assigned

§ Maintain both a neat and orderly personal appearance and work area

§ Understand and comply with all banking regulations, policies, and procedures of the Bank

§ Follow BSA, CIP and OFAC procedures as outlined in the Bank’s BSA Policy

§ In addition, may control access to vault, monitor tellers’ reports, order money supply for the bank, count incoming/outgoing cash, keeps records of the currency and coin in the vault and opens and closes the vault.

§ Perform other related duties as assigned.

Minimum Required Education, Experience, and Skills

§ High school diploma or equivalent.

§ One year of banking experience as teller/CSR or related business experience

§ Ability to read, analyze, interpret, and follow procedures and procedure manuals.

§ Ability to effectively present information and respond to questions from managers, customers, and the general public.

§ Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

§ Good interpersonal and communication (written and oral) skills.

§ Ability to deal tactfully and effectively with customers and fellow employees.

§ General knowledge of laws and regulations related to banking.

§ Self-starter with good organizational skills, detail oriented.

§ Proficient with Microsoft Office products and financial programs.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person