What are the responsibilities and job description for the Client Representative position at Great Plains Analytical Services Inc?
About the Company:
GAS, Inc. is a recognized leader in environmental services, specializing in Emissions Source Testing. With over 25 years of industry experience, we are committed to providing innovative and reliable solutions for environmental compliance. Our expertise includes State and Federal Emissions Testing, Portable Emissions Analysis, Leak Detection and Repair (LDAR), and comprehensive laboratory services. Known for our unwavering commitment to quality and precision, GAS, Inc. continues to set the standard for excellence in environmental compliance.
About the Role:
At GAS, we pride ourselves on delivering exceptional service and building strong relationships with our clients. As a leading provider in our industry, we’re looking for a dedicated and customer-focused Client Representative to join our team and help us maintain our high standards of client satisfaction. The Client Representative will oversee the daily management of client accounts, ensuring seamless communication and delivering top-tier service. This role involves providing responsive customer support, identifying and addressing client needs proactively, and fostering strong client relationships. The ideal candidate will excel in a fast-paced environment, demonstrating outstanding communication and interpersonal skills while maintaining professionalism under pressure. If you are a results-driven professional with a passion for client service and thrive in a dynamic setting, we invite you to apply for this rewarding opportunity.
Minimum Qualifications:
- Excellent communication and interpersonal skills
- Ability to work efficiently and effectively under pressure
- Strong organizational skills and attention to detail
- Ability to multitask and manage multiple projects simultaneously
- Strong problem-solving and prioritizing skills
- Conflict resolution skills
- Self-motivated and energetic
- Ability to thrive in a fast-paced, constantly evolving environment
- Eagerness to learn
- Driven to succeed
- Ability to work independently but also be able to collaborate with a team
- Positive Attitude
- Exhibit honesty and Integrity
- Ability to manage time wisely
- Proven experience in customer service, client relations, or a similar role is a plus.
- Proficient in Microsoft Word, Excel, and Adobe
- Working knowledge in use of computers, experience with an Apple MacBook is a plus.
- Ability to access and/or perform basic computer functions utilizing company software applications
Key Responsibilities:
- Serve as the main point of contact for client accounts, managing all client inquiries and requests.
- Build and maintain strong relationships with clients by understanding their needs and delivering solutions.
- Handle client feedback professionally, ensuring swift resolution.
- Identify and anticipate client needs and proactively provide solutions in a timely manner.
- Prepare, review, and submit documents to state and federal agencies within required deadlines.
- Collaborate with internal teams to ensure smooth and effective delivery of services to clients.
- Ensure client retention by regularly checking in and following up with clients.
- Work efficiently in a fast-paced environment, meeting deadlines and managing multiple client accounts simultaneously.
Work Schedule
This will be an 8:00 AM – 5:00 P.M, Monday-Friday position unless there is a company event that requires to be worked outside of regular business hours.
Wages
Based on experience, determined at offer.
Benefits
- Medical: 100% employer-paid for employees, with options to add family members at additional cost
- Vision and Dental: Available
- 401(k): 6% company match
- Air Vac Plan: Employer-paid household membership
- Time Off: PTO and Sick Days
- Basic Group Life Insurance: 100% employer-paid for employees, plus basic plan for spouse and children
- Short and Long-Term Disability: 100% employer-paid for employees
