What are the responsibilities and job description for the SERVICE TECHNICIAN position at Great Plains Kubota?
SERVICE TECHNICIAN - Great Plains Kubota is family owned and operated and we are passionate about serving our employees and our customers. We are seeking a hardworking, and preferably experienced equipment technician to service our full line of Kubota equipment which includes: Tractors, Hay Tools, Lawn Mowers, Utility Vehicles, Construction Equipment and more. In addition to our mainline of Kubota equipment, Great Plains services a wide range of other brand-named new and used equipment. Applicants should possess proven mechanical experience --Ag, farm and ranch experience is preferred and favored. As a member of our professional team, you will enjoy a competitive compensation package which includes a base salary and monthly commissions, along with employee benefits not limited to:
- Medical, Dental and Vision insurances
- 401K with employer match
- Paid Time Off (PTO)
- Company paid Life insurance
- Voluntary Short Term Disability
- Voluntary Life Insurance
- Paid Holidays
- Red Wing Boot Program
- Employee Assistance Plan
Great Plains Kubota is an Equal Opportunity Employer. Qualified Applicants will be selected for interviews based upon previous work history and performance. The successful candidate will be hired based on his/her mechanical abilities, along with their desire to engage in the Great Plains Mission, and to represent our Brand Promise to our customers, and among fellow-employees that Great Plains Kubota is, 'The Brand That Serves.'
General Requirements:
Two or more years’ experience in repair troubleshooting with a track record of success, preferably in one or several of the following: agricultural equipment, motor vehicle industry, outdoor power equipment, recreational vehicles, construction equipment and machinery, small engine and accessories.
- Must possess a valid driver’s license and be insurable.
- Must be willing to work a normal 40 hours per week, and longer hours as required to meet customer demands.
- Must be capable lifting and handling heavy loads up to 70 lbs., and to work indoors and outdoors in all weather conditions.
- Must have good organizational, multitasking, and reasonable computer skills.
- Experience in diagnosing and repair of diesel engines and emissions systems
- Familiarity of agriculture or heavy equipment hydraulic systems
- Ability to troubleshoot and repair electrical components
- Knowledge of transmission systems specific to heavy and agriculture equipment
- Proficiency in using computer diagnostic software
- Proficiency in using a multimeter for diagnostics
Target Responsibilities:
- Establish and remain the main contact with all service customers.
- Insure that all service work is entered, scheduled, and accurately completed in the quickest possible time frame.
- Present a friendly, positive attitude to all customers.
- Process and handle all work orders and warranty claims from start to finish.
Daily Duties and Responsibilities:
- Begin each workday with a positive attitude
- Work to develop a sense of “team” in the service department and across other departments.
- Review work orders for complete and accurate information. Determine work requirements and priorities.
- Ensure work orders are completed in a timely manner with all supporting documentation and complete details on the work order.
- Prepare technician’s status reports, basic reports, and time/activity logs.
- Maintain quality control on work performed during shift, monitor time standards, bring variances to the attention of management, and make corrections/updates as directed.
- Provide general diagnoses of repair and maintenance equipment problems for the customer and communicate this information to the technician.
- Track and coordinate warranty work.
- Conduct customer survey follow-ups, and report results to management on a monthly basis.
- Perform other duties as assigned, including job duties which are not expressed in this job description.
Job Type: Full-time
Job Type: Full-time
Pay: $17.00 - $30.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $17 - $30
