Job Description
Job Description
Overview
Great Plains SPCA is searching for an Senior Pet Adoptions Advisor for the Merriam, Kansas location. Great Plains SPCA is the highest rated shelter in the Kansas City area; a platinum rated GuideStar charity that serves 4,000 animals annually. We are a results driven organization built on resiliency, compassion, inclusion, and accountability.
- Are you ready for a job that keeps you on your toes, both mentally and physically?
- Are you looking for a job where "predictable" is a dirty word?
- Are you as consistent as a cat's unwavering demand for treats at 3 a.m.?
- Want to make a daily difference for community pets?
Position Summary : This results-focused position ensures our pets find the right homes. Our matchmaking approach is centered on creating safe and lasting adoptions.
Pay Range : $20-26 per hour
Schedule : 5 days per week, including both weekend days
Status : Full-time | Non-exempt
Responsibilities
Drive results by performing safe and successful pet adoptions using excellent matchmaking and customer service skillsMatchmaking pets with prospective adopters by utilizing data gathered through asking appropriate questions, meet and greets, and understanding each pet’s medical and behavioral needs to ensure best fitMaintaining up to date knowledge of all pets in our care and all adoption policies and proceduresAchieve monthly adoption, donation and retail goalsAdministrative duties include data entry, inventory management, data analysis and reportingManage adoption process from start to finish, including all paperworkProblem solve and think creatively to drive positive outcomes for customers and animals in our careEnsure efficient and effective interdepartmental communication, procedures, and processesProvide best in class customer experience to all visitors, volunteers and staffAbility to diffuse conflict and de-escalate situations when necessary, including denying adoptions in a courteous and respectful mannerShare information to the public on all GPSPCA services and programs, communicating the organization’s culture, philosophies, and mission in a positive mannerMonitor health and behavior of adoptable animals, reporting concerns to Shelter Medicine or Behavior teams as neededEnsure the adoptions area is always clean and tidyOther duties as assigned by managers or directorsQualifications
Key Competencies- Drive for Results, Resilience, Integrity, Problem Solving, and Customer FocusAbility to use logic and reasoning to evaluate alternative solutions or approaches to problemsUnderstand animal behavior and common issues to educate adopters to create lasting and safe adoption matchesSpeak to an animal’s medical or behavioral needs in a clear and positive manner when discussing with an adoptersManage multiple situations, people, and tasks simultaneouslyAbility to manage daily tasks and resolve conflicts with minimal guidanceGood attention to detailAbility to work independently or as a teamStrong interpersonal and verbal and written communication skillsDisplays maturity, good judgment, professionalism, and problem-solving skillsAbility to remain calm and empathetic in stressful situationsCompassion and empathy for animals and humansAccurate typing, data entry, and computer skillsExperience Requirements :
High school diploma or GED3 years of related sales and customer service experience in a fast-paced corporate environmentMust be familiar with computer functions and programs such as Internet and web-based programs, Microsoft Office, and PetPointKnowledge and work-related experience with animalsAdditional Requirements :
Possess a valid driver’s licenseHandle and restrain animals weighing up to 100 lbs.Lift 50 lbs. to waist heightFrequent standing, walking, bending, lifting, stooping, carrying, and reachingMust be comfortable working with dogs and cats of all ages and temperamentsBilingual preferred (English / Spanish)Work Conditions :
Must be able to work weekendsAt Will Employment
There is no minimum period of employment guaranteed or implied by acceptance of an employment offer. It is the policy of Great Plains SPCA that employment is at will, which means that the employment is for no specific term and that employment may be terminated by the employee or Great Plains SPCA at any time without cause.
Great Plains is an equal opportunity employer. We do not discriminate against any employee or applicant because of race, color, sex, religion, age, national origin, disability, or for any basis protected by applicable federal, state, or local law. We assure you that your opportunity for employment with Great Plains SPCA depends solely on your qualifications.
Note : This position description is not intended to be all-inclusive. You may be required to perform other related duties within your skill set as negotiated and / or directed to meet the ongoing needs of your department and the organization.
Great Plains SPCA proudly has a live release rate of 98% as a part of the no-kill shelter movement.
GPSPCA offers a competitive benefits package including health, dental and vision insurance, generous PTO, plus 9 paid Holidays, 100% employer covered mental health, disability benefits, life insurance, 403(b), discounts on veterinary care and retail store items, plus an engaging workplace where our team and animals are our top priority.
Salary : $20 - $26
