Retail Account Manager

Reports to:  Director – Product and Distribution                                  FLSA (Exempt / Non Exempt): Exempt

Job Summary:  

Subject matter expert on GPI, GPRO, and FLOMEC fluid transfer pumps, meters, and accessories applicable to the US Retail market. Collects and shares Retail market intelligence to support strategic business decisions impacting sales, forecasting, inventory planning, and drop-ship programs. Collaborates with Retail partners on order management, forecasting, and tracking to plan.

The Retail Account Manager (RAM) acts as the single point of contact for assigned accounts and GPI cross functional teams.  They build and maintain relationships, and collaborate with, key account personnel and support representatives (REPS).  The RAM will maintain a comprehensive level of product knowledge to support new product launches and transitions. This position will be the main point-of-contact for assigned Retail accounts and have a strong knowledge of internal processes and policies.

Job Details:

Account Management

• Order management for key retail accounts including review of orders received, inventory, drop-ship, deliveries, pricing, warranties, and all aspects of product promotion.
• Coordinate planogram and merchandising changes with support from assigned REPS.
• Regularly audit Retail partner’s online product presentation to ensure current SKUs, information, pricing, and digital assets are in use.
• Provide pricing and discounts to REPS and/or distributors per standard agreements with approval from Directors and pricing committee.  
• Document and maintain promotional agreements in a centralized location; communicate upcoming promotional schedule to Accounting team.
• Work closely with Retail partners and REPS to maintain proper stocking levels that turn regularly.
• Coordinate the buyback and/or discount promotions of slow-moving products so Retail partner’s capital is available to stock faster-moving inventory with approval of Director.
• Coordinate processing of warranty between Retail partners and internal team members. Identify warranty rates that rise higher than the national average and investigate validity of claims.
• Monitor vendor metrics and coordinate with GPI x-functional teams and distributors to root cause and resolve non-compliance issues or discrepancies. 
• Maintain current Work Instructions for Retail-specific processes including but not limited to partner portal access, reporting, and internal order management.
• Oversee and manage use of 3rd party platforms and vendor portals used by distribution partners.
• Attend / setup trade shows and partner events as needed.

 Teamwork

• This position will collaborate with product management, distribution (sales), engineering, product support, shipping & logistics, REP partners, and other cross functional areas as needed to execute GPI’s Retail marketing strategy.
• Develop tactical initiatives to support the overall company strategy for growth and opportunity.
• Maintain an accurate contact list for each distributor in Syteline and Active Campaigns. 
• Apply Lean 6 Sigma and root cause principles in day-to-day business. 

This Job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee.  The employee may be assigned other responsibilities as required of the position.

Job Qualifications:

Required

• Successful professional record considered in lieu of Education.
• Relevant business and sales management experience working with a network of product distributors.    
• Must be self-motivated to provide a high level of service and drive growth with our distribution partners.
• Strong interpersonal skills.
• Highly organized with proven ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Excellent computer skills and experience.
• Experienced using ERP systems to assess orders, delivery, sales, product info, and other relevant customer data.
• Meets all qualifications for licensed driver status with GPI including a safe driving record.

 Preferred

• Bachelor’s degree in Business, Marketing, Sales, and/or Engineering.
• Sales and Marketing experience with similar products.
• Management of retail planograms and merchandising.

Job Requirements:

Physical: Ability to lift 25lbs, travel as required by automobile and plane.

Tools / Equipment: Home office.

Working Conditions: Travel 5 % of the time.