What are the responsibilities and job description for the IT Technician position at Great River?
Job Summary
We are seeking a skilled and motivated IT Technician to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of our IT systems. This role requires a strong understanding of various operating systems, network protocols, and excellent customer service skills to assist users effectively.
Responsibilities
- Provide technical support for hardware and software issues across various platforms including Windows, Mac OS, and Linux.
- Manage computer systems and ensure optimal performance through regular maintenance and updates.
- Troubleshoot network connectivity issues, including TCP/IP configurations.
- Assist in the administration of Windows Server environments and Group Policy Objects (GPO).
- Utilize Jira for tracking and managing IT service requests and incidents.
- Offer exceptional customer service by responding to user inquiries and resolving issues in a timely manner.
- Document processes, procedures, and solutions to enhance the knowledge base for future reference.
- Collaborate with team members to implement new technologies and improve existing systems.
Requirements
- Proficiency in Windows, Mac OS, and Linux operating systems.
- Strong understanding of TCP/IP networking principles.
- Experience with computer management tools and practices.
- Familiarity with Windows Server administration and GPO management is preferred.
- Knowledge of Jira or similar project management tools is a plus.
- Excellent customer service skills with the ability to communicate technical information clearly to non-technical users.
- Strong problem-solving skills and attention to detail.
- Ability to work independently as well as part of a team in a fast-paced environment.
If you are passionate about technology and eager to contribute your skills in a collaborative setting, we encourage you to apply for this exciting opportunity as an IT Technician.
Job Types: Full-time, Part-time, Contract, Temporary
Pay: $24.56 - $26.96 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- On call
- Weekdays
- Weekends as needed
Application Question(s):
- Do you have a Valid Driving License?
- Do you have a Car?
Experience:
- Deskside Technician: 1 year (Required)
- Windows: 1 year (Preferred)
Ability to Commute:
- Carmel, IN 46032 (Required)
Work Location: In person
Salary : $25 - $27
