What are the responsibilities and job description for the Customer Service/Office Assistant position at Great Valley Pool Service?
Company Overview
Great Valley Pool Service is a family-owned business that has proudly served Chester County and the Main Line for over 30 years. We are dedicated to providing quality pool services, including openings, closings, weekly maintenance, and the sale and installation of all brands of pool equipment.
In this position you will be responsible for the administration, support, and daily aspects of a wide variety of business functions and front office activities. These will include multiple means of direct contact with employees and customers. You will be a point of contact for telephone and email communications, performing filing, data entry, and general office functions, as well as assisting in the retail store during peak times and occasional weekends.
Customer Service Duties:
Handle, screen, and direct customer inquiries and complaints with a high level of customer service while maintaining adequate documentation of contact in the event follow up is required. Manage and direct incoming voicemails and online requests.
Maintain open and professional communication with all office staff and customers. Act as a main point of customer service.
Screen, input, and process new customer leads through the CRM system for awning and Great Valley Holiday Lights & Décor appointments.
Process, enter, and verify work orders in RB ensuring accurate notes documentation, customer contact, signed contracts, and billing information.
Follow-up on outstanding tasks and work orders to ensure timely completion.
File, copy, scan, and maintain customer lists.
Receive and verify inventory shipments, stock shelves, and assist in the retail store as needed. Update inventory pricing within the system as directed.
Process warehouse transfers.
Complete use tax reporting.
Create purchase orders for covers and awnings. Assist with scheduling service calls for these departments as directed.
Oversee the Company clothing inventory, and ensure that all employee uniform orders are created, received, and billing is verified.
Assist with order processing, preparation, and follow-up for Great Valley Holiday Lights & Décor.
Head all major customer-related Company projects when necessary.
Additional job-related duties not otherwise specified based on the needs of the company.
Education and Experience:
- College degree or 2-4 years of experience in an office and/or a customer service environment
- Strong computer skills and experience with Outlook and Microsoft office programs, including Excel, Word, and PowerPoint
- Experience in the pool/spa industry desired, but not required
- Ability to work overtime and weekend hours during peak times required
- Must have a driver’s license and reliable transportation
Other requirements:
- Customer service driven with strong listening and problem-solving skills and an ability to handle customers with high expectations
- High attention to detail and accuracy
- Strong organizational and follow up skills
- Strong written and verbal communication skills
- Ability to work in a fast paced, high-energy environment
- Ability to manage multiple, simultaneous and changing priorities
- A high degree of flexibility
- Strong team player
- Positive attitude, strong work ethic, and willingness to learn
- Weekend availability
Physical Demands:
Must be able to frequently lift objects weighing up to 50 lbs.
Requires the physical ability to use hands, arms, feet, and legs for repetitive movements, bending, squatting, and reaching
Requires the physical ability to function in exposure to chemicals
Benefits (following a probationary and/or qualification work period for full-time candidates):
Excellent Health insurance including Vision and Dental, with company contributions
Flexible Spending Accounts 401 K with a Company Profit Sharing Plan
End of year performance bonus programs
Paid PTO and Holidays
Paid Life Insurance
Voluntary Insurance Available
Employee Rewards Program
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Office: 2 years (Preferred)
Ability to Commute:
- Malvern, PA 19355 (Required)
Ability to Relocate:
- Malvern, PA 19355: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $24