What are the responsibilities and job description for the Food and Beverage Supervisor Leader position at Great Wolf Lodge?
Company Overview
GREAT WOLF LODGE is an award-winning resort destination providing an unforgettable experience for families. We are committed to delivering exceptional service and creating lasting memories for our guests.
Our Culture is built on the principles of teamwork, accountability, and continuous improvement. We empower our employees to grow and develop their careers, recognizing that our success depends on the success of our team members.
We Offer:
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Ongoing training and development opportunities.
- A fun and dynamic work environment.
Job Summary This position is responsible for supervising daily food outlet operations, supporting the food and beverage team, and enhancing guest experiences at GREAT WOLF LODGE. The ideal candidate will have experience in a food service leadership capacity, utilizing Point-of-Sale technology, and possessing excellent customer service and conflict resolution skills.
Key Responsibilities include:
- Daily Operations Management: Supervising daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments.
- Team Support: Assisting with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks.
- Cleaning and Sanitation: Ensuring that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies.
- Pack Member Development: Providing coaching, encouragement, and recognition to pack members regularly.
