What are the responsibilities and job description for the GUEST SERVICES MANAGER position at Great Wolf Lodge?
Pay : $0 per hour - $0 per hour
At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures.
Join our Pack :
Grow your career : A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
Great Perks : Take advantage of exclusive perks for you, your family, and friends including discounted vacations and employee referral incentives
Learn While You Earn : Gain access to Great Wolf University for on-the-job training, functional, and leadership training
Prioritize Your Well-Being : We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
Celebrate Your Uniqueness : Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits :
Medical, Dental, and Vision insurance
Health savings account
Telehealth resources
Life insurance
401K with employer match
Paid vacation time off
Paid parental leave
Essential Duties & Responsibilities
- Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX)
- Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property
- Audits systems & reviews reports understanding gaps in performance execution of brand and service standards
- Assists with guest services functions as needed
- Assists in training staff and developing for potential career advancement
- Responsible for personnel related matters including : performance management, disciplinary action, investigations, training, etc.
- Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience
Basic Qualifications & Skills
Desired Qualifications & Skills
Physical Requirements
Application Instructions
We are hiring immediately, with relocation packages available. Click on Apply Now or chat with a recruiter (bottom of your screen on Great Wolfs website). Complete an application and a recruiter will reach out on next step.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
