What are the responsibilities and job description for the Sales and Attractions Director position at Great Wolf Lodge?
Job Description
As a Retail & Attractions Supervisor, you will be responsible for overseeing daily retail and attractions operations at Great Wolf Lodge. Your primary objective will be to ensure seamless execution of all lodge safety and service standards while driving guest satisfaction and maximizing profitability.
Key Responsibilities:
- Supervise and coordinate daily retail and attractions operations, including gift shops, arcade, attractions, vending, and other related activities.
- Lead and motivate a team of pack members to achieve business objectives and promote a positive work culture.
- Collaborate with department and lodge leadership to develop and implement performance management strategies, employee recognition programs, and guest feedback initiatives.
- Respond promptly to guest inquiries and concerns, escalating issues as necessary to ensure timely resolution.
