What are the responsibilities and job description for the Supervisor of Great Wolf Lodge Outlets position at Great Wolf Lodge?
About Us
We are GREAT WOLF LODGE, an award-winning resort destination providing an unforgettable experience for families. Our commitment to delivering exceptional service and creating lasting memories for our guests drives everything we do.
Our Story began over 30 years ago, with a vision to create a unique resort experience that would bring joy to families. Today, we continue to innovate and improve, always striving to exceed our guests' expectations.
Why Join Us? As a member of our team, you'll enjoy:
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Ongoing training and development opportunities.
- A fun and dynamic work environment.
Job Summary This position is responsible for supervising daily food outlet operations, supporting the food and beverage team, and enhancing guest experiences at GREAT WOLF LODGE. The ideal candidate will have experience in a food service leadership capacity, utilizing Point-of-Sale technology, and possessing excellent customer service and conflict resolution skills.
Key Responsibilities include:
- Daily Operations Management: Supervising daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments.
- Team Support: Assisting with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks.
- Cleaning and Sanitation: Ensuring that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies.
- Pack Member Development: Providing coaching, encouragement, and recognition to pack members regularly.
