What are the responsibilities and job description for the Assistant General Manager position at Great Wolf Resorts?
Pay : $140000 per year - $160000 per year
At Great Wolf, the Assistant General Manager assists the General Manager in driving operational excellence throughout all functions, outlets, and attractions of the lodge.
Essential Duties & Responsibilities
- Oversees Guest Services, Housekeeping, Food & Beverage, Aquatics, Cub Club and Retail Departments
- Assists Directors in accomplishing human resources' objectives by over seeing the recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining effort
- Communicates job expectations; planning, monitoring, appraising, and reviewing job contributions
- Ensures Departments adequately enforce all policies and procedures
- Assists Directors in achieving guest services operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
- Meets financial objective by yield management; forecasting requirements; assists in preparing an annual budget; reviews scheduling expenditures; analyzes variances; initiates corrective actions
- Maintains customer confidence by maintaining service levels; garnering "repeat" visits; making the resort a "family tradition"
- Ensures Departments maintain a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Enhances resort reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Ensures Departments train all new employees and retrain current employees
- Ensures all guest requests are handled in a professional manner, by reviewing with Directors weekly
- Attend weekly directors' meeting and communicate necessary information as needed
- Reviews any inappropriate behavior findings by staff with Director and ensures all are recorded properly
Basic Qualifications & Skills
Desired Qualifications & Traits
Physical Requirements
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Salary : $140,000 - $160,000
