What are the responsibilities and job description for the Housekeeping Team Lead position at Great Wolf Resorts?
About the Role
We are seeking a highly skilled Housekeeping Manager to join our team at Great Wolf Resorts.
Job Summary:
The Housekeeping Manager is responsible for leading the housekeeping team to ensure exceptional guest satisfaction through cleanliness, organization, and attention to detail. This role requires strong leadership, communication, and problem-solving skills.
Key Responsibilities:
- Lead and mentor housekeeping staff to meet or exceed cleanliness standards and operational efficiencies.
- Implement and manage inventory processes with the assistance of housekeeping supervisors.
- Drive, review, and ensure proper completion of work orders and alignment to business objectives.
- Assist the director in reviewing and action planning related to NPS scores and guest comments, as well as follow-up and resolution.
- Implement the director's financial strategy to manage budget and labor, operating expense forecasts.
Requirements:
- High school diploma or equivalent experience.
- Minimum 3 years of experience in the hospitality field, with at least 2 years in a supervisory position.
- Demonstrated knowledge and experience in labor management scheduling.
- Demonstrated ability to lead diverse teams.
- Demonstrated analytical, planning, and change implementation abilities.
