Charge Management Specialist

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.

We Are Looking to Add a Key Member to Our Charge Management Team!

This position is someone that others (i.e. Charge Management team members, other GA teams, dealers, etc) go to for problem solving or for assistance with more complex situations.  This position collaborates with cross-functional teams (Docs, Funding, Sales, etc) to ensure that the Charge Management Team is providing excellent service and delivering on its commitments.  This position thinks outside the box while keeping the big picture in mind.

As a Charge Management Specialist, you will:

• Take inbound team calls or emails from our customers with a goal of a swift resolution
• Multi-task and be detailed-oriented
• Accurately book and audit new Cost-Per-Image (CPI) contracts in Usage Transaction System
• Be able to process one of either daily bookings or usage validations
• UTS system knowledge including processing, changing and updating data
• Be able to process one of either maintenance or contract validations
• Complete all required tasks in a timely manner
• Always arriving to work at the scheduled time and quickly communicating schedule accommodations

To be successful in this role you will need:

Education

• A two or four-year college degree

Experience

• Minimal experience

Computer Skills

• Proficient in Microsoft Excel and a strong understanding of Microsoft Windows desktop environment (keyboard shortcuts, Windows Explorer, folder structures, file navigation, etc)

Other Requirements

• Strong verbal and written communication skills
• Demonstrates problem solving skills.  Ability to adapt to multiple situations and changing environments.  Ability to work in a fast-paced environment.  Customer focused.  Solution driven

Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:

Financial Benefits

• Competitive Compensation
• Monthly Bonuses for Eligible Employees
• 401(k) and Company Match
• Annual Profit Sharing
• Paid Time Off

Health, Wellbeing, and Family Planning Benefits

• Paid Vacation - starting at 80 hours annually for employees in their first year of service.
• Paid Sick Days - Ten (10) per year with a conversion option for unused time.
• Ten (10) Paid Holidays per year
• Gym Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short-Term and Long Term Disability
• Company Paid Life Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Assistance Program
• Parental Leave

Education and Career Planning Benefits

• Tuition Assistance
• Networking Opportunities
• Leadership Development Opportunities

Perks

• Paid Parking
• Service Awards
• Hybrid work arrangements
• Business casual environment
• A strong organizational culture focused on our greatest asset: you!

If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers.

Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.