What are the responsibilities and job description for the Welcome Center Team Member (North Austin) position at Greater Austin YMCA?
Our Welcome Center Team is the heart of the facility! Our Welcome Center Team Members are info specialists, problem solvers, and the first smile our members, visitors, and participants see when they enter the building! As a Welcome Center Team Member, you're the front-line support for members and help ensure they're satisfied with our programs, services, and experience. Most importantly, you are part of someone's journey in pursuing their well-being and health. We are looking for a candidate available to work evening and weekend shifts. Apply today!
How You Will Make an Impact (Essential Functions)
- Actively engage and greet each member/guest who comes into the YMCA.
- Occasionally open or close the facility and have key-holding duties.
- Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Provide Cause-driven tours to potential new members and use "Listen to First" skills before and during the tour.
- Follow and lead branch protocols for prospective members.
- Keep informed of all branch activities & schedules in order to provide exceptional member service.
- Handle and resolve membership concerns and inform the supervisor of unusual situations or unresolved issues.
- Reconcile end-of-shift money received through the sale of membership, merchandise, mini-camp, and program registrations.
- Promote the YMCA's character values, mission, wellness philosophy, and role in the community.
- Lead by example the Y's mission, vision, and values with program participants, members, staff, and guests.
- Become an Ambassador of the Y's work and culture by being the ultimate storyteller of who we are as an organization and brand.
- Complete other duties as assigned.
What You Bring to the Community Enterprise
- Minimum of 16 years old.
- Experience in customer service.
- Bilingual (English and Spanish) candidates are preferred.
- You are a team player with a positive, service-oriented attitude and can work well with others.
- You are organized, able to prioritize tasks, and handle multiple assignments.
- You listen for understanding and meaning. You speak and write effectively.
- You foster a culture of inclusion and belonging. You leverage people's differences as strengths.
Physical Requirements:
While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, talk, and occasionally lift and/or move items, including equipment, furniture, and/or children. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Req Benefits:
- Benefit from a free household YMCA membership, enriching both your life and the lives of others.
- Access retirement planning options to secure your future.
- Enhance your skills through participation in learning and development workshops.
- Exclusive cell phone plan discounts for AT&T and T-Mobile/Sprint users.
- Discounts on programs and services to make your YMCA experience even more rewarding.
Compensation: $15.00 -$16.00 per hour, Depending on experience
Additional Details :
The Greater Austin YMCA is a nonprofit community enterprise with a purpose of elevating quality of life in central Texas by boldly expanding access for all children, adults, families and seniors in our dynamically growing community. Founded in 1953 and anchored in three Central Texas counties, the Y has served close to 500,000 people and provided more than $30M in financial assistance and program subsidies over the past 10 years. We operate 8 community centers and Camp Moody along with 6 early childhood education centers, 60 afterschool programs on school campuses in four districts, and 20 summer camps, with 1500 staff team members, 1000 volunteers, and a $48M annual operating budget.
We are dedicated to fostering a diverse and inclusive workplace at the Greater Austin YMCA, where individuals from all backgrounds and experiences are valued. This commitment enriches our ability to fulfill our mission and uphold our values as we serve our community. We warmly encourage individuals from all walks of life to apply.
Why Join Us?
THE PLACE YOU WANT TO BE, where great minds and souls come together for good... it's our vibe. At the Greater Austin YMCA, we encourage you to Be You-be the hero of your own growth journey. Be True-humanity is our way, and we intentionally practice it each day. Imagine It-dare to think big and envision the possibilities that lie ahead. Do It-plan, deliver, and enhance your awesome work. Feel It-be present, pause, and experience the impact you create every day. Together, we embody these values, fostering a supportive environment where your work truly matters and where you can make a positive impact in our community.
Additional Information:
The organization has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
The Greater Austin YMCA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Greater Austin YMCA complies with applicable state and local laws governing non-discrimination in employment in every location in which we have employees. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary : $48
