Service Associate

Come join the GBCC and Oasis Behavioral Health family! GBCC Behavioral Health has been a leading mental health provider in Maryland since 1996. In 2022, Oasis Behavioral Health Urgent Care joined the GBCC care family. Combining care models has produced a level of expertise and specialized services that result in a more holistic and comprehensive approach to behavioral health care. With 6 locations in Maryland and Virginia, we are a premier provider of outpatient behavioral health services in the mid Atlantic region. Come grow with us!

Currently hiring for our Intake Team. Please keep in mind this is an introductory level role and we will provide training. Those with more experience are still welcome to apply as offers commensurate with experience.

Tasks Include:

• Answering a high volume of calls on a daily basis
• Screening potential patients who are requesting services
• Assisting with communication between providers and patients
• Recording new patient information on a call log
• Working within our database to enter new patients, establish patient portals, change information, etc.
• Completing other administrative duties as requested like faxing, scanning, printing, etc

Qualifications:

• Minimum 1 year clerical/office work required
• Willingness to train and learn each day
• Strong customer service skills and excellent at working with a variety of clientele
• Comfortable answering phone calls live and talking to patients on the phone
• Ability to Multitask while maintaining strong attention to detail
• Comfortable working in a fast paced environment
• Exercise good judgment
• Excellent computer skills with experience using Google Suite and electronic medical databases
• Must be a self-starter while also able to work as part of a team

Work Expectations:

• Comply with company policies and regulations
• Travel to other offices for training or as needed
• Dependable and Reliable by demonstrating good attendance, punctuality, and providing advance notice of absences
• Maintains a clean, well-groomed, and professional appearance
• Professional communication with patients, providers, and administrative staff
• Ability to work in a shared office space
• Positive attitude and ability to work well with others
• Willingness to participate in specialty trainings designed to support our LGBTQ program

Benefits:

• 401(k) with matching employer contribution up to 4%
• Aflac supplemental benefits including disability insurance, life insurance, hospitalization, and critical illness
• Health insurance with supplemental dental and vision available
• Paid time off

Schedule:

• 8 hour shifts with flexibility
• This location requires Morning and Evening support. One Evening of support is expected each week. Evening shift ends at 7PM.
• This locations requires Saturday support. One Saturday of support is expected each month. Saturday shift is 3-4 hours.

Job Type: Full-time (40 hours/ week)

Salary: Starting at $18. Offers commensurate with experience.

Work Location: Annapolis

Commitment to diversity, equity, and inclusion. Our goal at GBCC/Oasis BHUC is to foster an inclusive environment where differences and individuality are celebrated within our team members and the communities that we serve. We are committed to equal employment opportunities regardless of race, color, national origin, religion, sex, pregnancy status, gender identity, sexual orientation, age, disability status, political affiliation, or military service.